Brittni Teaford
Sevierville
Summary
Owner and seasoned Mortgage Loan Officer with over 12 years of comprehensive experience in financial services and business management. Demonstrates strong organizational skills and a detail-oriented approach, effectively managing multiple facets of business operations from staff training to financial transactions. Adept at enhancing customer engagement and satisfaction through innovative marketing strategies and streamlined processes, aiming to leverage expertise in a leadership role to drive organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Officer
UT Federal Credit Union
06.2024 - Current
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Mortgage Loan Officer
Fairway Independent Mortgage
05.2023 - 01.2024
- Assist borrowers in all aspects on the home buying process from start to finish
- Enhanced client satisfaction by streamlining mortgage processes, leading to quicker closings
- Evaluated borrower profiles to tailor mortgage solutions, boosting approval rates
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Provided ongoing support to clients, ensuring clarity and confidence throughout the mortgage process
- Maintained meticulous records to ensure compliance and accuracy in loan documentation
Owner
Cookie Dough Bliss
03.2021 - 01.2024
- Hired and trained staff, enhancing customer service
- Managed cash transactions, ensuring financial accuracy
- Handled payroll processing, maintaining financial integrity
- Oversaw daily operations, contributing to business growth
- Executed marketing and ordering, improving business performance
- Revolutionized marketing approach, increasing brand visibility and customer engagement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Mortgage Relationship Manager
Eastman Credit Union
12.2020 - 08.2021
- Cultivated community relationships with key stakeholders
- Enhanced business operations through strategic marketing
- Boosted community engagement, enhancing mortgage client base and partnerships
- Implemented strategic marketing plans that increased brand visibility and business growth
- Analyzed market trends to tailor mortgage products effectively.
- Provided exceptional service during all stages of the mortgage process, resulting in numerous referrals from satisfied clients.
- Optimized branch operations by implementing best practices in compliance, risk management, and quality control initiatives.
Mortgage Loan Originator
Wright Patt Credit Union
05.2012 - 12.2020
- Guided borrowers through the home buying process
- Established relationships with key community stakeholders
- Represented the community to promote home ownership
- Educated the public about home ownership
- Collaborated with businesses to strengthen community ties
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Efficiently processed 500+ mortgage loans, enhancing client satisfaction and retention
- Managed precise documentation, ensuring compliance with federal and state regulations
- Provided continuous support to clients, addressing concerns to facilitate smooth transactions.
Education
Bachelor's degree in Business Management, Bachelor' Degree in Business Administration -
Western Governors University
01.2025
Skills
- Organization
- Computer Skills
- Active Communication
- Business Ownership
- POS Operations
- Prompt
- Client Account Management
- Cash Handling
- Goal-Oriented
- Attention to Detail
- Microsoft Office
- Decision-Making
Timeline
Mortgage Loan Officer
UT Federal Credit Union
06.2024 - Current
Mortgage Loan Officer
Fairway Independent Mortgage
05.2023 - 01.2024
Owner
Cookie Dough Bliss
03.2021 - 01.2024
Mortgage Relationship Manager
Eastman Credit Union
12.2020 - 08.2021
Mortgage Loan Originator
Wright Patt Credit Union
05.2012 - 12.2020
Bachelor's degree in Business Management, Bachelor' Degree in Business Administration -
Western Governors University
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