Brock Booker
Lexington
Summary
Dynamic Customer Support Manager with a proven track record at Power Equipment Company, dedicated to enhancing customer satisfaction through effective problem-solving and relationship building. Possesses strong skills in training and mentoring teams, as well as expertise in startups involving milling machines and Vogele pavers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Support Manager
Power Equipment Company
08.2015 - Current
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
VP of Operations
Randy Campbell Sand And Gravel
06.1998 - 08.2015
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
Education
Police Academy
Walters State Community College
Morristown, TN07.2007
Skills
- Empathy and patience
- Client relationship building
- Customer relations
- Training and mentoring
- Training and coaching
- Schedule management
- Sales proficiency
- Training programs
- Problem-solving
- Critical thinking
Accomplishments
I have successfully completed all required training to become a specialist in Wirtgen Mill and Vogele Paving machines.
Certification
I have successfully completed all required training to become a specialist in Wirtgen Mill and Vogele Paving machines.
Timeline
Customer Support Manager
Power Equipment Company
08.2015 - Current
VP of Operations
Randy Campbell Sand And Gravel
06.1998 - 08.2015
Police Academy
Walters State Community College
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