Brooke Bradway
Nashville
Summary
Dedicated professional successful at handling numerous clients and difficult situations. Focused on attending to various customer needs with a history of achieving and exceeding expectations. Expert communicator and team leader.
Overview
8
8
years of professional experience
Work History
Account Manager
Bradway Properties
Indianapolis
08.2022 - Current
- Developed and presented proposals tailored to client objectives and requirements.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
- Cultivated strong client relationships through regular communication and support.
Interpreter Specialist
Bridgestone Retail Operations LLC.
Nashville
07.2017 - Current
- Adapted quickly to changing language, venue, sound, weather, and needs during high-pressure situations, fast-paced situations, while keeping the team calm and the clients happy. Translated documents accurately for internal and external stakeholders.
- Assisted in training new interpreters on company policies and procedures as well as skills.
- Maintained confidentiality, professionalism, and neutrality while handling sensitive information and discussions.
- Collaborated with team members and clients to streamline interpretation processes.
- Recorded interpretation sessions for quality assurance and training purposes.
- Enhanced client satisfaction by providing clear and effective communication solutions, collaborating with teams and clients, and implementing changes to systems.
- Proofread, edited and revised translated documents.
- Attended training, studied, and adapted to a variety of different situations, industries, and needs related to language/ client needs.
Education
Bachelor of Arts - Language Interpretation And Translation
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2013
Some College (No Degree) - Hearing And Speech Sciences
Purdue University
West Lafayette, INSome College (No Degree) - Communications
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Client relationship management
- Project management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Training and development
- Client relationship building
- Community involvement
- Customer relationship management (CRM)
- Multi-task management
- Multilingual communication
- Messaging and speechwriting
- Press release writing
- Corporate messaging and speechwriting
- Business writing
Affiliations
- Paiting
- Working out
- Book Club
- Cooking
- Fishing
References
References available upon request.
Timeline
Account Manager
Bradway Properties
08.2022 - Current
Interpreter Specialist
Bridgestone Retail Operations LLC.
07.2017 - Current
Bachelor of Arts - Language Interpretation And Translation
Indiana University, Purdue University Indianapolis
Some College (No Degree) - Hearing And Speech Sciences
Purdue University
Some College (No Degree) - Communications
Indiana University, Purdue University Indianapolis
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