Brooke Maples
Sevierville
Summary
I am a high school student and college graduate. I have incredible time management skills and a hard work ethic. Overall, I work collectively with a team to produce a desired outcome as well as going the extra mile individually to maintain a higher quality of work. I craft ideas that better the community and collaborate with members and peers to bring them to life. I am heavily involved in the community as well as providing an affable demeanor towards others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Aubrey's Restaurant
05.2026 - Current
- Serve food and beverages to an average of 50 guests per shift
- Process payments through a system specific to the restaurant
- Ensure service stations, dining tables, preparation area is well stocked throughout the shift
- Work along with other servers to provide an overall satisfactory experience for customers in the restaurant
- Manage multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Developed knowledge of wine pairings and menu specials to assist guests in making informed choices.
To-go Host
Aubrey's Restaurant
04.2024 - Current
- Coordinate with kitchen staff to communicate guest needs and special requests accurately.
- Assist in resolving guest complaints swiftly, contributing to overall satisfaction and retention.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ensure customer's order by communicating via telephone
- Use a computer system that is specific to the restaurant
Hostess
Aubrey's Restaurant
03.2024 - Current
- Greet and seat guests promptly, ensuring positive first impressions and efficient table turnover.
- Manage location specific call- ahead seating system to optimize seating arrangements and minimize wait times for guests.
- Train new host staff on customer service standards and restaurant procedures for consistency in guest experience.
- Maintain cleanliness and organization of entrance area, contributing to a welcoming atmosphere.
- Monitor dining room activity to anticipate needs of guests and staff, improving operational efficiency.
- Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associate of Science - General Studies - Summa Cum Laude
Walters State Community College
Sevierville, TN05-2026
High School Diploma -
Gatlinburg-Pittman High School
Gatlinburg, TN05-2026
Skills
- Time Management
- Organizational Skills
- Guest Engagement
- Team Collaboration
- Leadership/ Training Skills
- Hospitality
- Hard Work Ethic
Certification
- Certified Medical Assistant, [National Health Association] - [May 14, 2026- May 14, 2027]
Timeline
Server
Aubrey's Restaurant
05.2026 - Current
To-go Host
Aubrey's Restaurant
04.2024 - Current
Hostess
Aubrey's Restaurant
03.2024 - Current
Associate of Science - General Studies - Summa Cum Laude
Walters State Community College
High School Diploma -
Gatlinburg-Pittman High School