BROOKE MAURICIO
Thompsons Station
Summary
Dynamic and results-oriented sales professional with expertise in technical consultative sales, business development, and account management. Skilled in crafting and executing sales strategies that establish market presence, drive growth, and enhance profitability through effective relationship management. Recognized for implementing innovative sales and account management techniques while leveraging a comprehensive understanding of core business processes to build and maintain a robust sales pipeline. Demonstrates proven ability to overcome objections and consistently deliver on commitments, contributing to sustained revenue maximization.
Overview
17
17
years of professional experience
Work History
TECHNICAL SALES REPRESENTATIVE
Dell EMC
03.2021 - Current
- Spearhead the promotion and sale of Dell’s storage and computing portfolio, along with other products and services to customers via the engagement and advisement of clients on the best technologies to make their business successful while focusing on growing market share, revenue, and assigned client accounts.
- Call on existing accounts and identify new opportunities to develop and boost territory sales; forecast and consistently meet established revenue goals on a quarterly or annual basis.
- Analyze customer needs and communicate special requests, expected delivery dates, and the addressing of any potential delays.
- Own lead qualification, drive client proposal development, create value propositions for customers, and educate customers on various product functionalities and capabilities.
- Contact new and existing customers to discuss how current and emerging products could meet or enhance their technology needs.
- Partner with sales consultants and internal teams to bolster revenue for the organization through upselling and promotions within the sales organization while driving engagement.
- Manage the negotiation of pricing, terms of sales, and service agreements to secure the best deal possible while securing customer loyalty and retention.
- Collaborated with engineering teams to tailor solutions addressing specific customer needs and challenges.
- Established long-term relationships with key stakeholders, fostering trust and driving repeat business opportunities.
SERVER
Jonathan’s Grille
05.2010 - 03.2021
- Enhanced guest experiences by effectively managing greetings and escorting to dining areas. Promoted menu offerings and current promotions while processing food orders. Addressed special requests and fostered positive guest relations to elevate overall satisfaction.
- Assisted in conducting new hire orientations and training; maintained updated knowledge of menu and promotions to recommend specific items according to preferences or any food allergies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER
Cajun Steamer
08.2009 - 05.2010
- Effectively interacted and handled guest complaints, while consistently achieving high sales averages through suggestive selling and promotion.
- Achieved successful onboarding of new hires through effective orientation and training initiatives. Enhanced customer satisfaction by leveraging in-depth menu knowledge and promotional insights to recommend suitable items based on individual preferences and dietary needs.
- Managed multiple tables efficiently, prioritizing guest satisfaction and order accuracy.
- Delivered exceptional customer service in fast-paced dining environment.
RETAIL SALES ASSOCIATE
Soma
07.2009 - 05.2010
- Assisted customers in identifying their needs through consultative sales techniques. Provided recommendations on styles, fits, and trends to enhance customer satisfaction. Supported team objectives by consistently achieving personal sales goals.
- Performed daily department stocking, re-merchandising, display set-up/teardown, price adjustments/markdowns, merchandise transfers, and cleaning.
- Employed strategic tactics such as cross-selling and up-selling to drive sales.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE ADMINISTRATION, PSYCHOLOGY
Middle Tennessee State University
Murfreesboro, TN05-2020
Skills
- Clear verbal communication skills
- Prospective client outreach
- Virtual sales expertise
- Effective email communication
- Market research
- Client engagement
- Pipeline development proficiency
- Quote development
- Cross-selling strategies
- Solution-oriented sales expertise
- Compelling messaging abilities
- Cross-functional teamwork
Timeline
TECHNICAL SALES REPRESENTATIVE
Dell EMC
03.2021 - Current
SERVER
Jonathan’s Grille
05.2010 - 03.2021
SERVER
Cajun Steamer
08.2009 - 05.2010
RETAIL SALES ASSOCIATE
Soma
07.2009 - 05.2010
BACHELOR OF SCIENCE - CRIMINAL JUSTICE ADMINISTRATION, PSYCHOLOGY
Middle Tennessee State University