Brooke M. Porten
Nashville
Summary
Dynamic Client Success Manager with a proven track record at Hinge Health, excelling in client relationship management and strategic account development. Expert in risk mitigation and data analysis, achieving high client satisfaction scores while driving program engagement. Adept at cross-functional collaboration, fostering strong partnerships that enhance retention and optimize client outcomes.
Overview
6
6
years of professional experience
Work History
Client Success Manager
Hinge Health
Nashville
01.2024 - Current
- Managed strategic relationships for employer clients, collaborating with senior stakeholders to align program goals and success metrics, enhancing long-term account strategy.
- Proactively identified and mitigated client risk through book-of-business reviews, client health monitoring, and targeted follow-up plans designed to protect retention and strengthen partnership health.
- Achieved high client satisfaction scores while meeting retention targets, driving program engagement through strategic communications and focused account planning initiatives.
- Partnered cross-functionally with Enrollment Marketing, Implementation, and internal leadership to ensure launch readiness, streamline communications strategy, and secure client approvals throughout account lifecycle.
Client Manager Senior Associate
Cigna Healthcare
Chicago
06.2021 - 01.2024
- Managed portfolio of 60+ employer clients, partnering with HR, Benefits, and Finance leaders to optimize healthcare benefits strategy and improve performance.
- Led cross-functional implementation and onboarding initiatives, coordinating service, engagement, and operations teams to deliver seamless client experiences and successful benefit launches.
- Oversaw annual renewal process, developing strategic recommendations, securing necessary approvals, and ensuring timely execution of plan and contract changes.
- Advised clients on plan design and Cigna solutions, fostering strong relationships that enhanced client satisfaction and retention.
- Analyzed and presented financial and utilization data to executive stakeholders, translating insights into actionable recommendations and strategic decisions.
Associate Neuroscience Specialty Representative
Vanda Pharmaceuticals
Indianapolis
10.2020 - 05.2021
- Consistently achieved and surpassed territory sales targets for Specialty and Orphan drugs, maintaining over 100% of the assigned goal through strategic planning and execution.
- Cultivated relationships with 120+ psychiatric healthcare providers to enhance collaboration and support for specialty medications.
- Leveraged various marketing materials, including scientific literature, clinical data, and product samples, to effectively communicate the value and benefits of medications to healthcare professionals.
- Collaborated with cross-functional teams to gather insights on product updates, market trends, and competitive landscape, ensuring healthcare providers received timely and accurate information.
Education
Bachelor's Degree - Human Biology, Healthcare Management and Policy
Indiana University
Bloomington, IN05-2020
Skills
- Client relationship management
- Customer engagement strategies
- Account strategy development
- Cross-functional collaboration
- Risk mitigation planning
- Data analysis and presentation
Timeline
Client Success Manager
Hinge Health
01.2024 - Current
Client Manager Senior Associate
Cigna Healthcare
06.2021 - 01.2024
Associate Neuroscience Specialty Representative
Vanda Pharmaceuticals
10.2020 - 05.2021
Bachelor's Degree - Human Biology, Healthcare Management and Policy
Indiana University