Brooke Piasecke

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Expanded business into new markets

• Coordinated interactions between various departments such as sales, marketing, operations, and technology.
• Led and managed a workforce of over 60 staff members.
• Developed successful marketing campaign that drove growth of Kaplan services.
• Delivered continuous professional development and training to faculty.

Distributed information regarding changes in courses aligned with regional and national priorities.

• Directed end-to-end recruitment processes for employees.
• Served as marketing liaison for Sylvan with local municipal groups.
• Facilitated resolution of operational challenges to enhance team communication.
• Achieved 174% revenue growth exceeding plan.