Brooke Wilson

• Management of inbound and outbound calls, pinpointing customers' health concerns to align them with the appropriate product offering, independent research of issues to assist in 2017 providing practical solutions all while providing excellent customer service as a top priority to ensure the Juice Plus+ brand was properly promoted consistently to include timely responses to all customer inquiries, entering detailed account notes into customer charting systems, and solving generic customer service problems.

Insurance Verification-

Confirm coverage, co-pays, deductibles, and other benefit details for patients.

Interact with patients, insurance companies, and healthcare providers to resolve coverage issues.

Provide information to patients and explain complex insurance concerns in an understandable manner.

Completing prior authorizations.

Receptionist-

Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.

• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Knowledable in Epic EMR system

• Administrative work such as Collections, accounts receivable, verifying insurance, Insurance claims adjuster, payment scheduling, utilizing Microsoft teams and Google Calendar for teams, scheduling meetings and staff appointments, Customer retention, customer service, itemizing budgets, receiving inbound and outbound calls, creating spreadsheets and presentations.

• Gathering patient records, entering medications, family medical history, updating all changes to medical history accurately while interfacing with patients to include past surgical procedures, taking vitals and weight, ensuring all pregnant women are able to feel their child move at the appropriate trimester throughout pregnancy, entry of all questions and concerns, and issues the patient faces for the Physician’s thorough review.

• Greeting patients while checking them in and ensuring each patient’s confidence in their visit and patient care plan going forward after scheduling future appointments, verification of insurance policies and coverage, creation of patient workup tickets for the following day’s schedule, management of the front office, note and data entry from patient charts, reviewing patients outstanding balances and sending and verifying the proper forms prior to appointments before examinations.

• Coordinated with patients new and existing for future appointment scheduling, getting a complete documentation of patient information, verifying insurance benefits prior to appointments, patient follow-ups and contacting referrals, creation of marketing materials, providing necessary assistance to co-workers to ensure a consistent and satisfactory level of care, maintained a clean office space, processed payments from patients as well as documentation to include all requisite identification and insurance card information.

• Management of inbound and outbound calls, pinpointing customers' health concerns to align them with the appropriate product offering, independent research of issues to assist in providing practical solutions all while providing excellent customer service as a top priority to ensure the Juice Plus+ brand was properly promoted consistently to include timely responses to all customer inquiries, entering detailed account notes into customer charting systems, and solving generic customer service problems.

• Acted as a clinical assistant to physicians ensuring that their needs were met in a quick and professional manner, intake of ophthalmic history completely and efficiently, maintaining accurate records of patient history throughout the duration of their care plans, keeping equipment in good operational condition for testing and procedures, setup and preparation for minor OR procedures while ensuring a sterile working environment was maintained.