Brooklyn Ingram
Sweetwater
Summary
Dynamic and empathetic professional with diverse experience spanning across multiple disciplines. Adept at managing front-desk operations with exceptional organizational and customer service skills while leveraging a strong academic background in psychology to inform effective, compassionate interactions. Proven ability to mentor peers through active listening, empathy, and conflict resolution, fostering supportive and inclusive environments. Recognized for excellent communication, adaptability, and problem-solving skills, I am committed to contributing to collaborative and client-focused settings.
Overview
7
7
years of professional experience
Work History
Work Study Student
Tennessee Wesleyan University Religion Department
08.2024 - Current
- Providing assistance to faculty and students
- Office administrative work
- Data entry and record management
Peer Mentor
Tennessee Wesleyan University
08.2023 - Current
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted freshmen in selecting appropriate courses that aligned with their intended major or career goals.
Orientation Leader
Tennessee Wesleyan University
12.2022 - Current
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
Receptionist Manager
The Nail Empire
12.2022 - Current
- Organized and updated databases, records and other information resources
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Completed weekly payroll for 13 employees
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Student Ambassador
Tennessee Wesleyan University
08.2022 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
Intern
Young Life
01.2021 - Current
- Analyzed problems and worked with teams to develop solutions
- Sorted and organized files, spreadsheets, and reports
- Participated in workshops and presentations related to projects to gain knowledge
- Produced all social media posts and relations
Volunteer
Sweetwater Area Ministries
05.2020 - Current
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun, and smooth-running events by helping with organization and planning
Work Study Student
Tennessee Wesleyan University Admission's Office
08.2022 - 08.2024
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance
- Interacted with customers by phone, email, or in-person to provide information
- Greeted incoming office visitors, answered questions, and directed individuals to office locations
- Input data into spreadsheets and databases
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail
- Assisted in planning and running special events such as orientations, conferences and fundraisers
Ice Cream Server
Bradley's Sweetside
04.2020 - 01.2024
- Greeted incoming customers and provided reliable, friendly customer service
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers
- Kept tidy and organized area to comply with cleanliness standards
- Maintained menu knowledge to provide recommendations and answers to customer questions
- Processed sales transactions for cash, debit, and credit purchases
- Accurately operated cash register to process customer payments
Cheerleading Coach
Stars Athletics
01.2018 - 05.2022
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations
- Adjusted coaching techniques based on strengths and weaknesses of athletes
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events
Boutique Sales Associate
Her Majesty Boutique
01.2018 - 04.2020
- Completed daily tasks accurately and on-time to support shop needs
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
Education
Bachelor of Science - Psychology
Tennessee Wesleyan University
Athens, TN05-2026
Bachelor of Science - Christian Ministries
Tennessee Wesleyan University
Athens, TN05-2026
Bachelor of Arts - Religion And Philosophy
Tennessee Wesleyan University
Athens, TN05-2026
Minor - Music
Tennessee Wesleyan University
Athens, TN05-2026
Skills
- Time management
- Teamwork and collaboration
- Problem-solving
- Leadership qualities
- Multitasking
- Emotional awareness
- Research
- Reliability
Collegiate Involvement
- Student Government Association – Treasurer, Vice President
- Sigma Kappa – President, Panhellenic Delegate, Vice President of Recruitment
- Tennessee Wesleyan University Cheerleading Team – Captain
- YoungLife – President
- TWU Wellness and Emotional Support team
- TWU Campus Choir
- TWU Chapel Band
Timeline
Work Study Student
Tennessee Wesleyan University Religion Department
08.2024 - Current
Peer Mentor
Tennessee Wesleyan University
08.2023 - Current
Orientation Leader
Tennessee Wesleyan University
12.2022 - Current
Receptionist Manager
The Nail Empire
12.2022 - Current
Student Ambassador
Tennessee Wesleyan University
08.2022 - Current
Work Study Student
Tennessee Wesleyan University Admission's Office
08.2022 - 08.2024
Intern
Young Life
01.2021 - Current
Volunteer
Sweetwater Area Ministries
05.2020 - Current
Ice Cream Server
Bradley's Sweetside
04.2020 - 01.2024
Cheerleading Coach
Stars Athletics
01.2018 - 05.2022
Boutique Sales Associate
Her Majesty Boutique
01.2018 - 04.2020
Bachelor of Science - Psychology
Tennessee Wesleyan University
Bachelor of Science - Christian Ministries
Tennessee Wesleyan University
Bachelor of Arts - Religion And Philosophy
Tennessee Wesleyan University
Minor - Music
Tennessee Wesleyan University
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