Brooklyn Roden
Hohenwald
Summary
Dynamic professional with a rich background in healthcare and customer service, notably at TN Personal Assistance. Excelled in problem-solving and teamwork, significantly enhancing patient satisfaction and efficiency. Skilled in time management and adept at navigating complex Medicare/Medicaid regulations, demonstrating a proven track record of reducing claim errors and fostering strong provider relationships.
Overview
13
13
years of professional experience
Work History
DSP
TN Personal Assistance
06.2022 - 11.2022
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Caregiver
Self Employed
05.2016 - 11.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Transported clients to and from medical appointments with safety and efficiency.
Call Center Representative
IBEX Global
01.2016 - 05.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
CNA
D & L Homecare
11.2011 - 01.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Medical Claims Specialist
Advanced Physician Solutions
04.2010 - 05.2011
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Effectively resolved claim disputes by conducting thorough investigations and presenting findings to clients clearly and concisely.
- Skillfully navigated Medicare/Medicaid regulations in order to secure maximum reimbursement rates for qualifying services provided.
- Submitted electronic/paper claims documentation for timely filing.
- Developed strong relationships with healthcare providers to facilitate efficient information exchange regarding patient eligibility and benefits coverage.
- Utilized advanced knowledge of ICD-9 codes to accurately process complex medical claims.
Education
Medical Coding & Billing Certification - Medical Coding & Billing
TN Technology- Pulaski, Tn
Pulaski, TN04.2009
Skills
- Time management
- Teamwork and collaboration
- Fast learner
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
Timeline
DSP
TN Personal Assistance
06.2022 - 11.2022
Caregiver
Self Employed
05.2016 - 11.2016
Call Center Representative
IBEX Global
01.2016 - 05.2016
CNA
D & L Homecare
11.2011 - 01.2015
Medical Claims Specialist
Advanced Physician Solutions
04.2010 - 05.2011
Medical Coding & Billing Certification - Medical Coding & Billing
TN Technology- Pulaski, Tn
Similar Profiles
Brandi BaltimoreBrandi Baltimore
Caregiver at Personal Care Services Of TnCaregiver at Personal Care Services Of Tn
Hafsa MahamudHafsa Mahamud
Personal Care Assistant at Personal Care AssistancePersonal Care Assistant at Personal Care Assistance
Ruby NavarroRuby Navarro
Caregiver at Valor Personal Assistance ServicesCaregiver at Valor Personal Assistance Services
Britini SharpeBritini Sharpe
Package Handler at FedExPackage Handler at FedEx
Lydia Young BS DVMLydia Young BS DVM
Head Shelter Veterinarian at HORSE PLUS HUMANE SOCIETYHead Shelter Veterinarian at HORSE PLUS HUMANE SOCIETY