Brooklyn Smith
Chattanooga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Medsrv
Chattanooga, TN
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patients complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to patients requests for billing, insurance, and service inquiries.
- Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tracked customer service cases and updated service software with patient information.
Medical Assistant
Tennessee Valley Pain Management
Chattanooga, TN
04.2023 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
Merchandise Associate
Walmart
Chattanooga, TN
08.2019 - 04.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in the training and development of new associates, fostering a positive team environment.
Education
High School Diploma -
East Hamilton High School
Chattanooga, TN05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Follow-up skills
- Documentation
- Administrative Support
- Staff Training
- Clerical Support
- Insurance Processing
- Medical Billing
Accomplishments
- Used Microsoft Excel to develop account tracking spreadsheets.
- Collaborated with Admin support team in the development of numerous projects, consisting of monitoring and updating patient account information in regards to follow up reviews, insurance work queue's , and patient disputes.
Languages
English
Timeline
Customer Service Representative
Medsrv
08.2023 - Current
Medical Assistant
Tennessee Valley Pain Management
04.2023 - 08.2023
Merchandise Associate
Walmart
08.2019 - 04.2023
High School Diploma -
East Hamilton High School
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