Brooklynn Carrasco
Gallatin
Summary
Dynamic General Manager with a proven track record at Domino's Pizza, excelling in operations management and team leadership. Spearheaded strategies that drove year-over-year business growth while enhancing customer relations. Skilled in training and development, fostering a motivated workforce committed to excellence and efficiency.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
General Manager
Domino's Pizza
09.2021 - Current
- Assisted in developing operational strategies to enhance productivity and streamline processes.
- Supported management in daily operations, ensuring compliance with company policies and procedures.
- Collaborated with team members to implement best practices for efficient resource allocation.
- Gained proficiency in utilizing operational software for tracking inventory and performance metrics.
- Engaged in training sessions to familiarize with industry standards and safety protocols.
- Contributed to team discussions on process improvements and operational efficiencies.
- Observed and learned effective communication techniques within the operational framework.
- Adapted quickly to changing environments, demonstrating flexibility in task execution.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Teacher's Assistant
Sumner County Board of Education
08.2021 - 05.2022
- Supported classroom activities by assisting teachers with lesson preparation and student engagement.
- Collaborated with educators to develop individualized learning plans for diverse student needs.
- Implemented classroom management strategies to maintain a positive learning environment.
- Facilitated small group instruction, enhancing student comprehension of core subjects.
- Organized and participated in school events, fostering community involvement and student morale.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
Customer Service Manager
Walmart
09.2018 - 10.2020
- Developed training programs to enhance customer service skills across team members.
- Implemented new CRM system, improving response time and tracking of customer interactions.
- Analyzed customer feedback to identify trends and drive quality improvement initiatives.
- Led cross-functional teams to resolve complex customer issues effectively and efficiently.
- Mentored staff on best practices for handling customer inquiries and complaints, fostering a positive environment.
- Conducted regular performance reviews, providing constructive feedback to support career growth within the team.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front End Associate
NCG Cinemas
09.2017 - 09.2018
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Maintained organized product displays, ensuring compliance with company merchandising standards.
- Assisted in inventory management, tracking stock levels and facilitating restocking processes.
- Collaborated with team members to streamline checkout operations, improving transaction efficiency.
- Trained new associates on operational procedures and customer engagement techniques.
- Monitored sales floor for maintenance needs, proactively addressing issues to uphold store appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Gallatin High School
Gallatin, TN05-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Staff training
- Staff training/development
- Customer relationship management
- Staff supervision
- Customer retention
- P&L management
Timeline
General Manager
Domino's Pizza
09.2021 - Current
Teacher's Assistant
Sumner County Board of Education
08.2021 - 05.2022
Customer Service Manager
Walmart
09.2018 - 10.2020
Front End Associate
NCG Cinemas
09.2017 - 09.2018
High School Diploma -
Gallatin High School