Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklynn Smith

Knoxville

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at NYPD - Lakesite. Proven ability to enhance guest engagement and streamline operations, utilizing cash handling expertise and time management to improve service efficiency. Committed to fostering positive customer relationships and ensuring satisfaction.

Overview

3
3
years of professional experience

Work History

Server

NYPD - Lakesite
Soddy, TN
04.2025 - Current
  • Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Assisted in training new servers on restaurant procedures and service techniques.
  • Utilized POS system for order entry, payment processing, and inventory tracking.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier

Chick-fil-A
Soddy, TN
12.2023 - 08.2024
  • Processed customer transactions efficiently using POS systems.
  • Maintained cleanliness and organization of work areas to enhance customer experience.
  • Assisted customers with inquiries, ensuring positive interactions and satisfaction.
  • Collaborated with team members to meet peak service demands during busy hours.
  • Handled cash, credit, and mobile payments accurately while ensuring security protocols were followed.
  • Provided training and support to new cashiers on operational procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier

Chattanooga Lookouts
Chattanooga, TN
03.2023 - 09.2023
  • Resolved customer complaints promptly, contributing to a welcoming environment and repeat business.
  • Implemented time-saving strategies for order processing, improving overall workflow efficiency.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Girls Preparatory School
Chattanooga

Bachelor of Science - Public Relations

University of Tennessee
Knoxville, TN
05-2028

Bachelor of Science - Marketing

Trevecca Nazarene University
Nashville, TN
12-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Time management
  • Proficient in Microsoft Excel and PowerPoint

Timeline

Server

NYPD - Lakesite
04.2025 - Current

Cashier

Chick-fil-A
12.2023 - 08.2024

Cashier

Chattanooga Lookouts
03.2023 - 09.2023

High School Diploma -

Girls Preparatory School

Bachelor of Science - Public Relations

University of Tennessee

Bachelor of Science - Marketing

Trevecca Nazarene University
Brooklynn Smith