Brooklynn Smith
Knoxville
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at NYPD - Lakesite. Proven ability to enhance guest engagement and streamline operations, utilizing cash handling expertise and time management to improve service efficiency. Committed to fostering positive customer relationships and ensuring satisfaction.
Overview
3
3
years of professional experience
Work History
Server
NYPD - Lakesite
Soddy, TN
04.2025 - Current
- Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on restaurant procedures and service techniques.
- Utilized POS system for order entry, payment processing, and inventory tracking.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Chick-fil-A
Soddy, TN
12.2023 - 08.2024
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of work areas to enhance customer experience.
- Assisted customers with inquiries, ensuring positive interactions and satisfaction.
- Collaborated with team members to meet peak service demands during busy hours.
- Handled cash, credit, and mobile payments accurately while ensuring security protocols were followed.
- Provided training and support to new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Chattanooga Lookouts
Chattanooga, TN
03.2023 - 09.2023
- Resolved customer complaints promptly, contributing to a welcoming environment and repeat business.
- Implemented time-saving strategies for order processing, improving overall workflow efficiency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Girls Preparatory School
ChattanoogaBachelor of Science - Public Relations
University of Tennessee
Knoxville, TN05-2028
Bachelor of Science - Marketing
Trevecca Nazarene University
Nashville, TN12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Time management
- Proficient in Microsoft Excel and PowerPoint
Timeline
Server
NYPD - Lakesite
04.2025 - Current
Cashier
Chick-fil-A
12.2023 - 08.2024
Cashier
Chattanooga Lookouts
03.2023 - 09.2023
High School Diploma -
Girls Preparatory School
Bachelor of Science - Public Relations
University of Tennessee
Bachelor of Science - Marketing
Trevecca Nazarene University