Broyate Austin Williams
Flag Pond
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Online Grocery Associate
Walmart
08.2020 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Head Cashier
Priceless
08.2016 - 08.2020
- Educated employees on register use, merchandising, and customer service.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Resolved escalated customer disputes with special actions such as discounts.
- Alleviated customer service needs with policy-appropriate solutions.
- Engaged with customers to gather feedback, leading to improvements in service and product offerings.
Education
No Degree -
Northeast State Community College
Blountville, TNBachelor of Science - Psychology
East Tennessee State University
Johnson City, TN12-2021
Associate of Science - Psychology
Northeast State Community College
Blountville, TN05-2019
Skills
- Customer relations
- Decision-making
- Product knowledge
- Relationship building
- Strong interpersonal skills
- Proficient with Microsoft Office
- Teamwork
- Problem-solving
- Reliability
- Excellent communication
- Organizational skills
- Attention to detail
Timeline
Online Grocery Associate
Walmart
08.2020 - Current
Head Cashier
Priceless
08.2016 - 08.2020
No Degree -
Northeast State Community College
Bachelor of Science - Psychology
East Tennessee State University
Associate of Science - Psychology
Northeast State Community College
Similar Profiles
Kaidyn HendersonKaidyn Henderson
Cashier at WalmartCashier at Walmart
Kennedy CosbyKennedy Cosby
Crew Member at WalmartCrew Member at Walmart
ALECIA HOWELLSALECIA HOWELLS
Team Lead at WalmartTeam Lead at Walmart
Joshua BuchananJoshua Buchanan
Walmart PR-Hauler at WalmartWalmart PR-Hauler at Walmart
Andrea WilliamsAndrea Williams
Registered Nurse, Cardiac Progressive Care at Ballad Health - Holston Valley Medical CenterRegistered Nurse, Cardiac Progressive Care at Ballad Health - Holston Valley Medical Center