Bryan Blustein
La Vergne
Summary
Dynamic technical support professional with a proven track record at NTT DATA Services, excelling in customer education and technical troubleshooting. Adept at diagnosing complex software and network issues, I enhance user experience through effective application support and exceptional customer service, ensuring seamless operations and high satisfaction rates.
Overview
25
25
years of professional experience
Work History
Client Technical Support Associate
NTT DATA Services
04.2015 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot software and network issues.
- Researched and identified solutions to technical problems.
Help Desk Technician
Apex Systems
09.2012 - 04.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
Sustaining Analyst
Dell
05.2000 - 02.2011
- Provided networked user and application support for both manufacturing and office environments
- Analyzed data to increase product flow and eliminate issues
- Utilized advanced troubleshooting knowledge to diagnose and resolve hardware and software
issues - Maintained and Adminstered multiple issue and change management documentation solutions,
including Remedy and TeamTrack
Education
No Degree - Computer Science
Howard Community College
Columbia, MDSkills
- Customer education
- Application support
- Software configuration
- End-user assistance
- Security protocols
- Technical support
- Technical troubleshooting
- Customer Service
Timeline
Client Technical Support Associate
NTT DATA Services
04.2015 - Current
Help Desk Technician
Apex Systems
09.2012 - 04.2015
Sustaining Analyst
Dell
05.2000 - 02.2011
No Degree - Computer Science
Howard Community College
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