Bryan Cook
JOHNSON CITY
Summary
Professional with 15+ years of experience in technical support, asset management, and IT purchasing. Skilled in vendor coordination, project planning, hardware procurement, and inventory control. Proficient with Microsoft Navision, Jira, and automation scripting. Adept at cross-functional collaboration and documentation.
Overview
18
18
years of professional experience
Work History
Service Dept. Manager & Technician
BIS / I3Verticals
01.2015 - 01.2024
- Managed IT procurement, vendor relations, and service inventory across multi-county government offices
- Streamlined purchasing workflows using Navision and Jira
- Led team of technicians, assigned tasks, and ensured compliance with project budgets and timelines
- Created automation tools, training guides, and hardware setup standards
Tech Coach (Verizon)
Asurion
01.2014 - 01.2015
- Delivered over-the-phone technical support for Verizon customers, assisting with mobile device setup, troubleshooting, and secure data management.
- Provided exceptional customer service by resolving both hardware and software issues efficiently.
IT Intern
Tennessee Tech
01.2012 - 01.2013
- Conducted security evaluations and contributed to systems-based web development.
- Provided general IT support for departmental and research purposes.
Store Manager & Systems Tech
Game Haven
01.2006 - 01.2009
- Oversaw inventory, vendor relations, and service operations across locations
- Managed daily store operations, inventory, and employee oversight while coordinating cross-store repair operations.
- Repaired electronic equipment and implemented policies to standardize repair procedures across multiple locations.
Education
BS - Computer Science
Tennessee Technological University
Cookeville, TN05-2013
Skills
- Purchasing & Inventory: Asset lifecycle, vendor management, cost tracking
- Systems & Tools: Microsoft Navision, Jira, Active Directory
- Support & Management: Team leadership, customer service, documentation, process optimization
- Project Management & interdepartmental organization and strategy
Timeline
Service Dept. Manager & Technician
BIS / I3Verticals
01.2015 - 01.2024
Tech Coach (Verizon)
Asurion
01.2014 - 01.2015
IT Intern
Tennessee Tech
01.2012 - 01.2013
Store Manager & Systems Tech
Game Haven
01.2006 - 01.2009
BS - Computer Science
Tennessee Technological University
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