Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Cook

JOHNSON CITY

Summary

Professional with 15+ years of experience in technical support, asset management, and IT purchasing. Skilled in vendor coordination, project planning, hardware procurement, and inventory control. Proficient with Microsoft Navision, Jira, and automation scripting. Adept at cross-functional collaboration and documentation.

Overview

18
18
years of professional experience

Work History

Service Dept. Manager & Technician

BIS / I3Verticals
01.2015 - 01.2024
  • Managed IT procurement, vendor relations, and service inventory across multi-county government offices
  • Streamlined purchasing workflows using Navision and Jira
  • Led team of technicians, assigned tasks, and ensured compliance with project budgets and timelines
  • Created automation tools, training guides, and hardware setup standards

Tech Coach (Verizon)

Asurion
01.2014 - 01.2015
  • Delivered over-the-phone technical support for Verizon customers, assisting with mobile device setup, troubleshooting, and secure data management.
  • Provided exceptional customer service by resolving both hardware and software issues efficiently.

IT Intern

Tennessee Tech
01.2012 - 01.2013
  • Conducted security evaluations and contributed to systems-based web development.
  • Provided general IT support for departmental and research purposes.

Store Manager & Systems Tech

Game Haven
01.2006 - 01.2009
  • Oversaw inventory, vendor relations, and service operations across locations
  • Managed daily store operations, inventory, and employee oversight while coordinating cross-store repair operations.
  • Repaired electronic equipment and implemented policies to standardize repair procedures across multiple locations.

Education

BS - Computer Science

Tennessee Technological University
Cookeville, TN
05-2013

Skills

  • Purchasing & Inventory: Asset lifecycle, vendor management, cost tracking
  • Systems & Tools: Microsoft Navision, Jira, Active Directory
  • Support & Management: Team leadership, customer service, documentation, process optimization
  • Project Management & interdepartmental organization and strategy

Timeline

Service Dept. Manager & Technician

BIS / I3Verticals
01.2015 - 01.2024

Tech Coach (Verizon)

Asurion
01.2014 - 01.2015

IT Intern

Tennessee Tech
01.2012 - 01.2013

Store Manager & Systems Tech

Game Haven
01.2006 - 01.2009

BS - Computer Science

Tennessee Technological University

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Bryan Cook