Bryan Merritt
Cleveland
Summary
Dynamic IT professional with a proven track record at Lee University, excelling in technical troubleshooting and project management. Adept at enhancing end-user satisfaction through effective team coordination and continuous service improvement. Strong communicator and mentor, committed to fostering collaboration and driving operational efficiency.
Overview
6
6
years of professional experience
Work History
Coordinator of IT Support Services
Lee University
06.2024 - Current
- Lead daily IT operations ensuring end-user satisfaction and optimal performance.
- Manage support tickets, coordinate team workflows, and oversee escalations.
- Maintain IT documentation, track metrics, and communicate system updates to users.
- Facilitate staff training, manage vendor relationships, and ensure continuous service improvement.
IT Technician
Autel Energy
09.2023 - 01.2024
- Installed and maintained IT systems, performed troubleshooting, and ensured security best practices.
- Conducted structured cabling and optimized system configurations for efficiency.
Quality Technician
Greif
06.2019 - 10.2023
- Assessed customer satisfaction, implemented corrective measures, and supported continuous improvement.
- Applied lean principles such as “just in time” processes to maintain product and operational quality.
Education
Bachelor Of Science - Information Technology
North Carolina A&T State University
Greensboro, NC05.2025
High School Diploma -
North Forsyth High School
Winston-Salem, NC06.2014
Skills
- Technical Troubleshooting & Problem-Solving
- Project Management & Coordination
- Documentation & Reporting
- Process Improvement & Efficiency
- Customer Service & Communication
- Team Collaboration & Leadership
- Training & Mentoring New Staff
Accomplishments
- Chancellor’s List – Spring 2025
- Dean’s List - Fall 2024
Timeline
Coordinator of IT Support Services
Lee University
06.2024 - Current
IT Technician
Autel Energy
09.2023 - 01.2024
Quality Technician
Greif
06.2019 - 10.2023
Bachelor Of Science - Information Technology
North Carolina A&T State University
High School Diploma -
North Forsyth High School
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