Bryan Ragland
Lexington
Summary
Dynamic Heavy Equipment Mechanic with proven expertise at Rembco Geotechnical Contractors, moving over to IDE (internal drilling equipment) excelling in heavy equipment diagnostics and preventive maintenance as well as piston and stater style pumps. Recognized for reducing machinery downtime through effective troubleshooting and fostering a collaborative team environment. Skilled in hydraulic systems and committed to upholding safety standards while enhancing operational efficiency.
Skilled heavy equipment technician with strong background in diagnostics, repairs, and maintenance of various machinery. Known for effective team collaboration and adapting to changing needs while delivering reliable results. Expertise in hydraulic systems, diesel engines, and electrical troubleshooting. Dependable, solutions-focused, and driven by commitment to operational excellence.
Diligent Heavy Equipment Mechanic with solid background in maintaining and repairing heavy machinery. Known for ensuring operational efficiency and minimizing downtime through effective problem-solving. Demonstrated expertise in troubleshooting hydraulic systems and conducting preventative maintenance.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Field Service Technician
International Drilling Equipment
Rural Hall, NC
11.2025 - Current
- Diagnosed and repaired drilling equipment, ensuring optimal functionality and safety compliance.
- Conducted routine maintenance on hydraulic systems to enhance operational efficiency.
- Implemented process improvements that reduced service turnaround time significantly.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Led cross-functional team to address recurring technical issues, resulting in permanent fix and significantly reducing warranty claims.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Diagnosed and repaired complex mechanical and electrical systems.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Collaborated with engineering teams to troubleshoot complex technical issues effectively.
- Developed service reports detailing repairs and maintenance performed for client records.
- Led field service initiatives that enhanced customer satisfaction through timely support and expertise.
Heavy Equipment Mechanic
Rembco Geotechnical Contractors
Powell, TN
06.2014 - 10.2025
- Maintained a clean work environment that promoted safety while enhancing overall productivity.
- Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Removed worn or faulty components for replacement or repair.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
- Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.
- Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
- Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.
- Fabricated and installed custom parts and components to meet specific equipment needs.
- Mentored junior mechanics on best practices for heavy equipment repair, fostering a supportive learning environment for continuous growth.
- Reassembled and tested equipment after repairs to verify function and performance.
- Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
- Leveraged diagnostic tools such as multimeters and pressure gauges to accurately identify malfunctions in electrical systems.
- Streamlined workflow processes through effective communication with team members regarding equipment status updates and project timelines.
- Selected hand tools, power tools and precision measuring instruments according to task requirements.
- Collaborated with a team of mechanics to troubleshoot complex mechanical problems and devise appropriate repair strategies.
- Restored and modified equipment using welding and metal fabrication techniques.
- Participated in ongoing professional development opportunities to stay current with industry advancements.
- Initiated recycling program for used parts and fluids, contributing to environmental conservation efforts.
- Safeguarded operational efficiency through consistent adherence to manufacturer recommendations for maintenance schedules.
- Enhanced equipment performance by conducting thorough inspections and executing comprehensive preventive maintenance tasks.
- Developed custom solutions to address unique challenges posed by complex or outdated machinery.
- Increased customer satisfaction through timely completion of repair projects while adhering to high-quality workmanship standards.
- Developed preventative maintenance plans to limit operational disruption.
- Negotiated with suppliers for better pricing on parts and materials, resulting in cost savings without compromising quality.
- Enhanced equipment reliability by performing routine maintenance and inspections on variety of heavy machinery, including bulldozers and excavators.
- Streamlined inventory management processes for replacement parts, ensuring quick access and reducing repair times.
- Improved team efficiency with introduction of detailed maintenance schedule for all heavy equipment.
- Implemented digital tracking system for maintenance records, improving accuracy and accessibility of equipment history.
- Trained new mechanics in specialized repair techniques for high-tech equipment, ensuring high standards of workmanship.
- Spearheaded adoption of advanced diagnostic tools, significantly improving speed and accuracy of repairs.
- Facilitated team collaboration in troubleshooting challenging mechanical issues, fostering culture of continuous learning and improvement.
- Optimized fuel usage and reduced environmental impact by implementing sustainable maintenance practices.
- Led workshops on equipment safety and proper handling techniques, enhancing team knowledge and reducing mishandling incidents.
- Reduced equipment failure rates with proactive detection and repair of minor issues before they escalated.
- Collaborated with equipment manufacturers to stay updated on latest maintenance techniques and technologies.
- Provided on-site emergency repair services, minimizing operational disruptions during critical project phases.
- Replaced worn or damaged parts and components, ensuring equipment safety and functionality.
- Customized maintenance protocols for specialized equipment, ensuring optimal performance in diverse operating conditions.
- Operated diagnostic tools and equipment to identify faults and malfunctions accurately.
- Conducted thorough safety checks and maintenance, reducing incidence of equipment-related accidents on job site.
- Diagnosed and repaired complex hydraulic systems, leading to significant decrease in downtime for construction projects.
- Enhanced operational efficiency, conducting comprehensive diagnostic tests to identify and address root causes of mechanical failures.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Repaired machinery and equipment according to manufacturer specifications.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
Assistant Manager
Dominos Pizza Inc.
Knoxville, TN
03.2013 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Shift Manager
Taco Bell
Knoxville, TN
05.2011 - 03.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Lube Service Technician
Jim Cogdill Dodge Chrysler Jeep Ram
Knoxville, TN
07.2010 - 03.2013
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
Team Member
Taco Bell
Mooresville, NC
05.2003 - 06.2010
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Diploma - Automotive Technology/ NASCAR Technology
NASCAR Technical Institute
Mooresville, NC11.2009
High School Diploma -
Andrews High School
Andrews06.2008
Skills
- Equipment dismantling
- Parts replacement
- Engine repair
- Equipment operation
- Hand and power tools
- Preventive Maintenance
- Electrical work
- Heavy equipment diagnostics
- Customer service
- Decision-making
- Problem resolution
- Verbal communication
- Problem-solving
Certification
OHSA 30
Timeline
Field Service Technician
International Drilling Equipment
11.2025 - Current
Heavy Equipment Mechanic
Rembco Geotechnical Contractors
06.2014 - 10.2025
Assistant Manager
Dominos Pizza Inc.
03.2013 - 06.2014
Shift Manager
Taco Bell
05.2011 - 03.2013
Lube Service Technician
Jim Cogdill Dodge Chrysler Jeep Ram
07.2010 - 03.2013
Team Member
Taco Bell
05.2003 - 06.2010
High School Diploma -
Andrews High School
Diploma - Automotive Technology/ NASCAR Technology
NASCAR Technical Institute