Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Tritt

Johnson City,TN

Summary

Skilled quality professional with proven attention to detail, thorough approach, and methodical mindset. Accurate in daily reviews and large-scale analysis.. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Overview

10
10
years of professional experience

Work History

Technical Support Representative Tier 3

Aosmith
01.2023 - Current
  • I have been trained on all tier 1 products and all tier 2 products and all tier 3 products
  • I answer call from both home owners and technicians to help trouble shoot units
  • I also do Pou where I look for parts that aren't able to be found as easy or are not on parts list as well as call home owners back to offer buyout of warranties
  • i have also started taking on extra tasks such as helping with no charge order verifying that they are correct and justified.
  • I also help handle escalation calls when they are assisted to me.

Material Handler

Partners industrial
06.2021 - 01.2023
  • Transported material in and out of warehouse using forklift and other equipment or vehicles
  • Unloaded multiple trucks per day, staging items for storage or immediate use
  • Upheld strict quality assurance standards, inspecting materials and shipments for defects or compliance issues
  • Moved heavy loads and operated equipment with consistent use of company and OSHA standards
  • Kept material-handling equipment in good working order with frequent inspections and basic repairs
  • Identified safety, shipment, and storage issues and notified supervisor
  • Protected team members and loads by preventing swinging and tipping
  • Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles
  • Attached classifying tags to containers to provide identifying information
  • Kept records current, continuously entering materials movements into computer system
  • Handled shipping tasks, preparing, tagging, and securing containers.

Quality Assurance Associate

Hsn
05.2020 - 06.2021
  • Assessed testing requirements and documentation to determine feasibility with current processes and capacities
  • Organized file management systems to safeguard data integrity and accessibility
  • Notified appropriate staff members regarding quality issues for remediation assistance
  • Drafted and distributed quality assurance reports to contribute to business decision-making
  • Completed routine and special analyses of in-process materials and finished goods
  • Supported successful production by receiving and inspecting component materials
  • Checked contract laboratory data for accuracy and regulatory compliance
  • Verified quality control results with routine data and process audits
  • Maintained reliability of quality control data by regularly calibrating, validating, and maintaining laboratory equipment
  • Recommended changes based on skilled interpretation of test results against established specifications and control limits.

Manifest Clerk

Hsn
03.2020 - 05.2020
  • Prepared [Number] shipments each day, packing and labeling boxes efficiently
  • Maintained current records by recording data for weights and destinations
  • Updated computer system with shipping and receipt activity
  • Labeled and packaged items for shipment
  • Checked goods received against purchase orders or invoices
  • Kept supplies organized and ready for shipping and receiving needs
  • Delivered materials to different locations around [Number] square foot facility using conveyors, bins, and hand trucks
  • Filled customer orders according to standard operating procedures
  • Used computer to generate shipping labels and interact with inventory database
  • Prepared materials for shipping, including packing, sealing, and labeling boxes
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

Customer Service Representative

Ttec
09.2019 - 04.2020
  • Worked in healthcare customer service
  • Documented, researched, and resolved customer service issues
  • Handled customer inquiries, billing questions, payments, and service requests
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
  • Delivered fast and friendly service regarding questions and service complaints
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Met inbound customer needs while maintaining strict performance targets
  • Completed inquiries and followed up with customers to share findings and offer solutions
  • Resolved issues based on thorough investigations of concerns
  • Updated records with all interactions and customers transactions.

Support Manager

Wal Mart
02.2017 - 09.2019
  • Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships
  • Led regular meetings with team members to outline objectives, share new processes, and evaluate progress
  • Delegated inquiries to staff members with balanced approach and prevented overload of specific individuals
  • Managed daily workloads by organizing effective schedules and delegating tasks
  • Directed staff management, task delegation, merchandising, and customer service
  • Kept all paperwork current and compliant with internal standards and legal requirements.

Customer Service Manager

Wal Mart
05.2016 - 02.2017
  • Maintained customer satisfaction with professional management of complex escalated customer concerns
  • Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets
  • Achieved company customer service objectives, properly aligning department policies with stated targets
  • Directed staff management, task delegation, merchandising, and customer service.

Sales Associate

Wal Mart
04.2015 - 05.2016
  • Resolved customer concerns using strong communication and conflict management skills
  • Checked sister stores and online options to locate items for customers
  • Helped customers navigate store, complete sales, and process returns.

Education

High School Deplom -

Lee High School
Ben Hur, VA
05.2016

Skills

  • File management
  • Documentation
  • Scheduling
  • Task prioritization
  • Microsoft Word
  • Written communication
  • Special Projects
  • Technical support
  • Technical troubleshooting
  • Product troubleshooting
  • Remote support
  • Product knowledge
  • Teamwork and collaboration

Timeline

Technical Support Representative Tier 3

Aosmith
01.2023 - Current

Material Handler

Partners industrial
06.2021 - 01.2023

Quality Assurance Associate

Hsn
05.2020 - 06.2021

Manifest Clerk

Hsn
03.2020 - 05.2020

Customer Service Representative

Ttec
09.2019 - 04.2020

Support Manager

Wal Mart
02.2017 - 09.2019

Customer Service Manager

Wal Mart
05.2016 - 02.2017

Sales Associate

Wal Mart
04.2015 - 05.2016

High School Deplom -

Lee High School

Similar Profiles

CREATE PROFILE
Bryan Tritt