Bryanna Haynes
Buena Vista
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Universal Banker
Apex Bank
Camden
06.2025 - Current
- Provide full-service banking support, including opening new accounts, processing transactions, and assisting customers with financial solutions.
- Cross-sell bank products and services tailored to customer needs, contributing to branch sales goals.
- Ensure compliance with banking regulations and internal policies, maintaining accuracy and security in all transactions.
- Deliver exceptional customer service by addressing inquiries, resolving issues, and building long-term client relationships.
- Support branch operations, including cash handling, balancing, and reporting.
- Provided support in branch operations, maintaining a welcoming environment for clients.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
Associate Access Specialist
Vanderbilt University Medical Center
Remote
09.2024 - 04.2025
- Coordinated seamless transitions between different levels of care by maintaining communication among patients, providers, and staff.
- Improved patient access to resources by implementing efficient scheduling and appointment systems.
- Enhanced data accuracy in patient records through meticulous documentation.
- Maintained confidentiality of sensitive patient data in compliance with HIPAA regulations.
- Provided exceptional customer service while managing high call volumes.
Patient Services Coordinator
Amedisys
Paris
11.2022 - 01.2024
- Managed sensitive patient data with strict adherence to HIPAA regulations.
- Scheduled follow-up appointments and provided after-visit summaries.
- Responded effectively to distressed patients with professionalism and empathy.
- Streamlined communication between patients and medical staff.
- Verified insurance eligibility and coverage for patients.
Branch Office Assistant
Volunteer Home Care
Huntingdon
09.2021 - 11.2022
- Managed schedules, organized files, and handled incoming communication to improve office efficiency.
- Expedited document processing with accurate data entry and filing.
- Ensured regulatory compliance by maintaining knowledge of CMS guidelines.
Insurance Representative
S&S; Insurance
Huntingdon
04.2021 - 08.2021
- Resolved escalated customer issues promptly and professionally.
- Performed policy renewal and record retention tasks.
- Cross-sold insurance products to drive revenue growth.
- Provided timely claim resolutions and built client trust.
Customer Service Representative
Zline Kitchen and Bath
Bruceton
11.2020 - 03.2021
- Resolved customer complaints with empathy and professionalism.
- Handled escalated calls and provided effective resolutions.
- Upsold products and services to meet customer needs.
- Developed strong product knowledge to provide accurate recommendations.
- Returns and part request.
Operations Processor
Apex Bank
Camden
07.2020 - 11.2020
- Reconciliation and GL ledger balancing for internal accounts
- Facilitated smooth communication with internal and external customers.
- Provided reporting on key performance metrics to support management decisions.
- Ensured compliance with banking regulations and procedures.
- Managed account maintenance tasks, ensuring data integrity in banking systems.
- Assisted in preparing monthly financial statements and reconciled accounts.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Education
Certificate of Technical Studies - Dental Assisting
Tennessee College of Applied Technology
Dickson, TNHigh School Diploma -
Waverly Central High School
Waverly, TNSkills
- Microsoft Office (Excel, PowerPoint, etc)
- Customer relationship management (CRM)
- Strong interpersonal skills
- Multitasking
- Cross-selling strategies
- Regulatory compliance
- Data accuracy
- Team collaboration
- Sales orientation
- Problem solving
- Cash application
- Dispute resolution
- Payment processing
Timeline
Universal Banker
Apex Bank
06.2025 - Current
Associate Access Specialist
Vanderbilt University Medical Center
09.2024 - 04.2025
Patient Services Coordinator
Amedisys
11.2022 - 01.2024
Branch Office Assistant
Volunteer Home Care
09.2021 - 11.2022
Insurance Representative
S&S; Insurance
04.2021 - 08.2021
Customer Service Representative
Zline Kitchen and Bath
11.2020 - 03.2021
Operations Processor
Apex Bank
07.2020 - 11.2020
Certificate of Technical Studies - Dental Assisting
Tennessee College of Applied Technology
High School Diploma -
Waverly Central High School