Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Bryant Telles

Bryant Telles

Nashville

Summary

I am a dynamic professional capable of working both independently and within teams to achieve the highest standards of productivity. Through effective communication and well-developed planning, I execute ideas that drive successful outcomes. I combine strong communication skills with the discipline to follow instructions, enabling me to meet goals even in high-pressure environments. My analytical thinking and constant curiosity help me improve performance and strengthen my leadership skills, inspiring those around me in the workplace.

Overview

4
4
years of professional experience

Work History

Amazon Associate

Amazon
03.2024 - Current
  • Responsible as an AFM (Amnesty Floor Monitor) for maintaining order and workflow in key operational areas, especially in AR Floor and ROBIN, ensuring adherence to safety, cleanliness, and efficiency protocols on the production floor.
  • Regularly perform duties in the Problem Solve and Direct Collector areas, addressing damaged or misrouted packages to ensure proper processing and customer satisfaction.
  • Trained across multiple critical roles within both Inbound and Outbound operations, including Container Builder and NON-CON, demonstrating adaptability and comprehensive operational knowledge.

Customer Service Representative (CSR)

AT&T
03.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Call Center Operations Supervisor

Almacontact SAS
02.2022 - 01.2023
  • Oversaw recruitment efforts for new hires, ensuring proper onboarding procedures were followed for seamless integration into the team.
  • Led large teams of customer service and sales agents to consistently meet and exceed company sales targets.
  • Conducted both individual and team performance reviews, providing feedback and coaching to ensure compliance with standardized company procedures and processes.
  • Monitored daily operations and key performance indicators (KPIs), implementing corrective actions when necessary to improve productivity and customer satisfaction.
  • Coordinated with upper management to align team performance with organizational goals and contribute to continuous improvement initiatives.

Learning Trainer

Almacontact SAS
08.2021 - 01.2022
  • Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
  • Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
  • Conducted regular evaluations of training materials, ensuring content relevancy and alignment with industry standards.
  • Led workshops on effective communication, time management, and problem-solving techniques, resulting in increased employee productivity.

Call Center Sales Representative

Almacontact SAS
01.2021 - 07.2021
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.

Education

GED -

GED Works
Nashville, TN
08-2024

Skills

  • Leadership qualities
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Oral communication
  • Work Planning and Prioritization
  • MS office

Languages

Spanish
Native or Bilingual

Timeline

Amazon Associate

Amazon
03.2024 - Current

Customer Service Representative (CSR)

AT&T
03.2023 - 09.2023

Call Center Operations Supervisor

Almacontact SAS
02.2022 - 01.2023

Learning Trainer

Almacontact SAS
08.2021 - 01.2022

Call Center Sales Representative

Almacontact SAS
01.2021 - 07.2021

GED -

GED Works

Similar Profiles

CREATE PROFILE
Bryant Telles