Riley Holleran
Antioch,tn
Summary
Dynamic, results-oriented professional with a strong foundation in automotive service management, eager to transition into a new industry. Proven expertise in overseeing complex operations and leading high-performing teams in fast-paced environments. Committed to leveraging exceptional organizational, problem-solving, and customer service skills to contribute to the success of a forward-thinking organization. Prepared to embrace new challenges and drive impactful results through innovative solutions and collaborative teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
NTB-National Tire & Battery
07.2025 - Current
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed team performance, providing training and mentorship to technicians.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround times.
- Coordinated scheduling of service appointments, optimizing technician availability and customer needs.
- Developed and maintained relationships with suppliers for parts procurement and inventory management.
- Ensured compliance with safety standards and regulations in all service operations.
- Resolved customer complaints effectively, fostering loyalty and repeat business through exceptional service.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Express Technician
Darrell Waltrip Honda
04.2025 - Current
- Fluid changes, Tire mounts/ repairs, rotates, filter changes.
- Maintaining a good balance of attitude and Cleanliness
Janitor
Sizemore Janitorial Services
05.2023 - 09.2024
- Safe operation of company machinery
- Clean and collect boxes, plastic wrap, and spilt dog food.
- Maintain proper wearhouse safety.
Line operator
The Light Connection
11.2022 - 04.2023
- Log hours, including size and length of product
- Precise set up of machinery to ensure best quality of product is made
- Understand work orders
- Maintain clean and safe work environment
- Quality control check after product was
Education
GED -
Central Valley Acadmey
Ilion, NY10-2022
Ford Fact Certifications - Automotive
Universal Technical Institute
Exton, PA02-2025
Skills
- Exceptional troubleshooting skills with the ability to diagnose and repair automotive systems
- Excellent verbal, written and interpersonal communication skills
- Positive attitude and can work independently or collaboratively within a team environment
- Knowledge of parts and components required to complete basic automotive maintenance
- Process improvement
- Appointment scheduling
- Parts procurement
- Inventory management
- Safety compliance
- Equipment maintenance
- Preventative maintenance
- Automotive diagnostics
- Troubleshooting techniques
- Fluid changes
- Tire repairs
- Machinery operation
- Clean work environment
- Service writing
- Parts ordering
- Customer relations
- Vehicle inspection
- Scheduling
- Environmental awareness
- Quality standards
- Vendor negotiation
- Employee evaluation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Active listening
- Team leadership
- Adaptability and flexibility
- Decision-making
- Task prioritization
Certification
- Level 1 Pro-Cut PFM On-Car Lathe Technician Certified
- Certified ALLDATA Automotive Information Specialist
- Lift Certification (KPA)
- Student of the Course: Ford 2.
INDUSTRY CREDENTIALS
- FORD FACT
- Electrical Fundamentals – C401105103
- Electrical and Electronics Principles – C401106103
- Electrical and Electronics Diagnosis – C401107103
- Hybrid and Electric Vehicle Operation and Diagnosis – C414102103
- Noise, Vibration and Harshness Diagnosis – 30S06T0
- Brake System Diagnosis and Repair – C206101103
- Advanced Brake Systems Diagnosis and Service – C206102103
- Steering and Suspension Diagnosis – 33S15T0
- Engine Performance Theory and Operation – 31S31T0
- Engine Performance Diagnosis and Testing – 31S32T0
- Advanced Climate Control Systems Diagnosis – 35S05T1
- Engine Diagnosis and Repair – 32S09T1
- Diesel Engine Performance & Diagnosis – 51S15T1
Section name
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Timeline
Automotive Service Manager
NTB-National Tire & Battery
07.2025 - Current
Express Technician
Darrell Waltrip Honda
04.2025 - Current
Janitor
Sizemore Janitorial Services
05.2023 - 09.2024
Line operator
The Light Connection
11.2022 - 04.2023
GED -
Central Valley Acadmey
Ford Fact Certifications - Automotive
Universal Technical Institute