Summary
Overview
Work History
Education
Skills
Timeline
Generic

Burhan Basha

Account Operations Lead
Chennai

Summary

Thorough Operations Lead with 3 years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees.

Overview

8
8
years of professional experience

Work History

Account Operations Lead

Hewlett Packard Enterprise
Chennai
02.2022 - Current
  • Managed daily operations, ensuring timely delivery of products and services to clients.
  • Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
  • Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
  • Streamlined operations by implementing efficient processes and optimizing workflows.
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.

Operations Manager

Pandora Smart Solutions
Chennai
11.2019 - 11.2021
  • Supervising the field for CCTV camera Inspection.
  • Handling backend sales support for Solar panel projects in Australia.
  • Approaching clients through calls and supervising clients's

location for installation for solar panels.

  • Worked well in a team setting, providing support and guidance.
  • Managed Approximately 20-30 calls and emails per day from customers.

Process Expert

Maersk Global Service Centre
Chennai
09.2018 - 09.2019
  • Streamlined processes for increased productivity through the use of automation tools.
  • Developed process documentation to maintain standardization and knowledge sharing among team members.
  • Freight Forwarding and Container controlling for clients and providing shipping instructions and data collecting for the required region.

Customer Executive Officer

CAMPS Repository
Chennai
08.2017 - 02.2018
  • Call handling customers in various region clients.
  • Client report sharing to the higher management.
  • Providing solutions to the Customers through both Via call and through mails.

Education

Bachelor of Science - Chemistry

The New College
Chennai, India
04.2001 -

High School Diploma -

Asan Memorial Matriculation
Chennai, India
04.2001 -

Skills

Acknowledgment of customer needs

Scheduling coordination

Procedure implementation

Motivational attitude

Distribution management

Relationship building

Timeline

Account Operations Lead

Hewlett Packard Enterprise
02.2022 - Current

Operations Manager

Pandora Smart Solutions
11.2019 - 11.2021

Process Expert

Maersk Global Service Centre
09.2018 - 09.2019

Customer Executive Officer

CAMPS Repository
08.2017 - 02.2018

Bachelor of Science - Chemistry

The New College
04.2001 -

High School Diploma -

Asan Memorial Matriculation
04.2001 -
Burhan BashaAccount Operations Lead