Caesare' Rudolph
Nashville
Summary
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
3
3
years of professional experience
Work History
Medical Support Assistant
Veteran Affairs Administration
01.2023 - 12.2023
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Streamlined patient check-in process with effective communication and organization skills.
Uber Rideshare Operator
Uber Rideshare
12.2021 - 12.2022
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
LTSS Specialist
Blue Cross Blue Shield of TN
07.2020 - 12.2021
- Responsible for authorizations, service delivery and provider inquiries for the CHOICES and Employment & Community First (ECF) CHOICES Programs.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Ensured compliance with contractual obligations and government regulations are sustained to avoid penalties.
- Scheduled members’ annual appointments for certification as well as appointments with their provider.
Education
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
Nashville, TN04-2025
Skills
- Patient care
- Medication administration
- Medical documentation
- Customer service
- Health information management
- Interpersonal communication
- Problem solving
- Time management
- HIPAA compliance
- Medical record assessment
- Detail-oriented
- Team collaboration
Timeline
Medical Support Assistant
Veteran Affairs Administration
01.2023 - 12.2023
Uber Rideshare Operator
Uber Rideshare
12.2021 - 12.2022
LTSS Specialist
Blue Cross Blue Shield of TN
07.2020 - 12.2021
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
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