CAitlin Carl
Harrogate
Summary
Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 8 years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee. Seeking to get my hours working around school for my Veterinary school applications.
Overview
22
22
years of professional experience
Work History
Shift Leader
Compass Group USA
Harrogate, TN
10.2025 - Current
- Monitored team performance during shifts to ensure adherence to operational protocols and delivery of exceptional service quality.
- Trained new staff on safety protocols and standard operating procedures.
- Managed cash handling and daily financial reconciliation processes.
- Monitored inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented sanitation practices in compliance with health regulations and standards.
- Resolved customer inquiries and concerns, enhancing overall guest satisfaction experience.
- Collaborated with management to identify areas for process improvement and operational enhancements.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Assistant Store Manager
Arbys
Middlesboro, KY
05.2025 - 09.2025
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained new team members on customer service standards and operational procedures.
- Supported inventory management by monitoring stock levels and assisting with orders.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Executed promotional initiatives to drive sales and improve product visibility.
- Collaborated with team to maintain cleanliness and organization of the store environment.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Provided feedback on team performance to assist in staff development efforts.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
General Manager
Jon Smith Subs
Harrogate, TN
12.2024 - 09.2025
- Oversaw daily operations, ensuring alignment with organizational goals and standards.
- Developed and implemented efficient processes to enhance team productivity and service quality.
- Managed inventory levels, optimizing supply chain logistics for improved operational efficiency.
- Collaborated with cross-functional teams to address challenges and drive strategic initiatives.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Facilitated training sessions for new hires, enhancing onboarding experience and operational knowledge.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Shift Manager
McDonald's
Pine Grove, PA
10.2022 - 05.2024
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Coordinated staff schedules to optimize coverage and enhance team performance.
- Trained new employees on operational procedures and best practices for efficiency.
- Monitored inventory levels, facilitating timely reordering to maintain stock availability.
- Implemented process improvements that reduced wait times and enhanced customer satisfaction.
- Conducted regular team meetings to communicate goals and address operational challenges.
- Resolved customer inquiries and complaints effectively, promoting a positive service environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Veterinary Assistant
Mountain Shadow Veterinary Hospital
Schuylkill Haven, PA
08.2020 - 10.2022
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Administered medications and vaccinations to patients under veterinary supervision.
- Maintained accurate medical records and documentation for patient visits and treatments.
- Educated pet owners on proper care, nutrition, and wellness practices for their animals.
- Prepared surgical instruments and assisted in surgical procedures to streamline operations.
- Monitored post-operative patients, providing necessary care and reporting any complications promptly.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Warehouse Receiver
Walmart
St Clair, PA
04.2019 - 08.2021
- Received and inspected incoming shipments for accuracy and quality compliance.
- Coordinated inventory storage to optimize space utilization and accessibility.
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained accurate records of stock levels using inventory management systems.
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
Team Leader
Petsmart
Lebanon, PA
11.2018 - 07.2019
- Led team to achieve project milestones and improve workflow efficiency.
- Mentored junior staff, fostering skill development and performance enhancement.
- Developed strategies to streamline operations and reduce turnaround times.
- Coordinated cross-functional collaboration to align team objectives with company goals.
- Oversaw daily operations ensuring adherence to quality standards and safety protocols.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Home Health Caregiver
Public Partnerships
Westfield, PA
08.2014 - 08.2018
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed health regimens.
- Developed and maintained trusting relationships with clients to enhance emotional well-being.
- Trained new caregivers on best practices for patient care and safety protocols.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Coordinated with family members to communicate care progress and address concerns effectively.
Front of House Manager
Sabitinis Little Italy
Oneonta, NY
06.2013 - 08.2014
- Oversaw daily front of house operations, ensuring exceptional guest experiences and service standards.
- Led staff training programs to enhance team performance and customer service excellence.
- Developed and implemented efficient workflows to optimize front of house processes.
- Managed reservations and seating arrangements to maximize table turnover and guest satisfaction.
General Manager
Blue Mountain Collectibles
Millerton, PA
04.2004 - 08.2013
- Analyzed market trends to identify growth opportunities and inform business strategies.
- Established key performance indicators to monitor success and promote continuous improvement efforts.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Veterinary Assistant
Wellsboro Small Animal Hospital
Wellsboro, PA
09.2011 - 05.2013
- Collaborated with team members to improve clinic workflows and enhance patient care quality.
- Trained new staff on clinic protocols, emphasizing best practices in animal handling and client interaction.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
Education
High School Diploma -
Homeschooled
Millerton, PAAssociate of Science - Veterinary Science
Lincoln Memorial University
Harrogate, TN05-2029
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
Accomplishments
- Supervised team of 8 staff members.
- Volunteered for 4 years of high school assisting my farm vet with procedures and wellness checks.
Timeline
Shift Leader
Compass Group USA
10.2025 - Current
Assistant Store Manager
Arbys
05.2025 - 09.2025
General Manager
Jon Smith Subs
12.2024 - 09.2025
Shift Manager
McDonald's
10.2022 - 05.2024
Veterinary Assistant
Mountain Shadow Veterinary Hospital
08.2020 - 10.2022
Warehouse Receiver
Walmart
04.2019 - 08.2021
Team Leader
Petsmart
11.2018 - 07.2019
Home Health Caregiver
Public Partnerships
08.2014 - 08.2018
Front of House Manager
Sabitinis Little Italy
06.2013 - 08.2014
Veterinary Assistant
Wellsboro Small Animal Hospital
09.2011 - 05.2013
General Manager
Blue Mountain Collectibles
04.2004 - 08.2013
High School Diploma -
Homeschooled
Associate of Science - Veterinary Science
Lincoln Memorial University