Caitlin Plunk
Bolivar
Summary
An eager, quick-learner with a positive attitude ready to make an immediate impact. Dedicated sales and marketing professional with proven success exceeding goals, retaining customers, and maintaining a strong reputation for customer satisfaction. Exceptional knowledge of social media marketing and various digital marketing strategies.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Producer
Bolivar Insurance & Real Estate
Bolivar
12.2023 - Current
- Cultivated relationships with new and existing clients to enhance client retention and satisfaction
- Assess the client's insurance needs and recommend appropriate coverage options
- Explain policy features, benefits, exclusions, and premiums clearly
- Generated and pursued leads through networking, referrals, and marketing efforts to expand client base
- Meet or exceed sales targets and performance goals
- Delivered ongoing customer service to ensure client needs were promptly addressed and resolved
- Ensure accuracy and compliance with company and state regulations
- Collaborate with underwriters and other team members to resolve client needs
Business Development Liaison
MidSouth Pain Treatment Center
Jackson
05.2022 - 11.2023
- Leads strategies to build new patient acquisition efforts in Jackson, TN, Memphis, TN, Oxford, MS, Tupelo, MS, and Southaven, MS.
- Developed networking relationships with physicians and community health facilities, including office-based and private practices, group practices, and hospitals across specialties, facilitating regular interactions with referring providers and their teams.
- Cultivated relationships with physicians and hospitals, enhancing patient referral pathways.
- Established new partnerships with local organizations, leaders, and consumers, strengthening community ties and expanding network reach.
- Organize marketing events in order to expand the network.
- Oversees professional social media through content development, follower engagement, trend analysis, and by leveraging competitor research.
- Enhanced customer interaction by creating engaging social media content across various platforms.
- Strategically plans, implements, and monitors social media content and campaigns using a complex editorial calendar.
Social Media Marketing Intern
Miss Volunteer American Organization
Jackson
03.2022 - 05.2022
- Developed and posted engaging content for Miss Volunteer America Organization on social media platforms to promote national pageant.
- Created engaging social media content for various platforms.
- Assisted in managing online community interactions and responses.
- Conducted research on social media trends and best practices.
Sales Associate and Social Media Coordinator
Joann's Of Union City
Union City
01.2021 - 05.2022
- Engaged with customers in-store to provide assistance and enhance their shopping experience
- Managed appointment requests and inquiries across all store social media platforms, ensuring timely responses
- Enhanced customer engagement by creating and sharing targeted social media content
- Processed incoming shipments by accurately adding items to inventory
- Organized merchandise for the sales floor by pricing and tagging items accurately
- Responded to incoming phone calls, documenting detailed messages for follow-up
- Take body measurements for girls inquiring about ordering a dress
Food and Beverage Staff
Greystone Golf Club
Dickson
03.2019 - 08.2021
- Provided exceptional customer service during peak hours to ensure guest satisfaction
- Promoted menu items to enhance customer experiences and boost sales
- Engaged with golfers on and off the course to foster positive relationships
- Trained and mentored new employees in company procedures and customer service skills
- Obtained a license to serve and prepare alcoholic beverages in compliance with local regulations
- Communicate with guests, employees and management and work well under time pressure
- Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Make networking connections through members of the club
Front Desk Employee
The University Of Tennessee At Martin
Martin
08.2019 - 02.2020
- Greeted visitors upon arrival, assisted with inquiries, fostering positive experiences and retention
- Answered multi-line phone system and greeted callers enthusiastically
- Guided visitors through campus to highlight key features and facilities
- Set up and break down events in the University Center Ballroom
- Collaborated with professors and leaders on campus to enhance event coordination
- Operate the sound system in the Watkins Auditorium
NFL Talent Escort: Super Bowl LVI
National Football League
Inglewood
02.2022
- Coordinated interview process from April 2021 to February 2022, facilitated training sessions and meetings to prepare for the event.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
NHL All-Star Weekend Student Ambassador
National Hockey League
Las Vegas
02.2022
- Coordinated orientation for 2022 NHL All-Star Weekend, ensuring smooth integration for attendees.
- Assisted fans during multiple shifts at 2022 NHL Fan Fair, enhancing their experience with engaging hockey-related activities.
- Engaged fans through interactive events and promotional activities.
- Assisted in organizing community outreach programs for youth engagement.
- Collaborated with team members to enhance fan experience during events.
Education
Bachelor of Science - Marketing
The University of Tennessee At Martin
Martin, TN05.2022
Skills
- Insurance Sales
- Sales and Marketing
- Business Development
- Client Engagement
- Customer Service
- Social Media Marketing
- Social media management
- Social Media Platforms
- Professional Networking
- Relationship management
- Creative Thinking
- Communication skills
- Cooperative Relationships
Accomplishments
- One of twelve students chosen to serve within the College of Business and Global Affairs to work in Las Vegas and California for the NHL Fan Fair and Super Bowl LVI. From this experience, I was able to work personally with the biggest sport franchising companies in the nation and gain lifelong skills. I also discovered a love for the sports industry as well as dealing with the public.
- Ran social media for Joann's in Union City, Tennessee, the largest formal wear store in West Tennessee. It has also been featured in New York Times & USA Today.
- Worked with world famous designer, Sherri Hill, in Austin, Texas at company headquarters.
- Volunteered with The Miss Volunteer America Organization as a social media consultant alongside Allison Demarcus, who is the wife of Jay Demarcus (member of Rascal Flatts).
- Member of Freshman Council my first year of college.
- Attend a yearly mission trip to Madisonville, Texas to provide a Vacation Bible School for children with rough backgrounds.
- An avid volunteer for the Make A Wish foundation.
- Served as Secretary, New Member Educator, and Mental Health Chair during my time as an active member of the Chi Omega Xi-Zeta Chapter at The University of Tennessee at Martin.
Timeline
Licensed Insurance Producer
Bolivar Insurance & Real Estate
12.2023 - Current
Business Development Liaison
MidSouth Pain Treatment Center
05.2022 - 11.2023
Social Media Marketing Intern
Miss Volunteer American Organization
03.2022 - 05.2022
NFL Talent Escort: Super Bowl LVI
National Football League
02.2022
NHL All-Star Weekend Student Ambassador
National Hockey League
02.2022
Sales Associate and Social Media Coordinator
Joann's Of Union City
01.2021 - 05.2022
Front Desk Employee
The University Of Tennessee At Martin
08.2019 - 02.2020
Food and Beverage Staff
Greystone Golf Club
03.2019 - 08.2021
Bachelor of Science - Marketing
The University of Tennessee At Martin