Caitlin Smith
Thompsons Station
Summary
Dynamic and results-driven professional with extensive experience in customer service and loss prevention at Nordstrom. Proven ability to enhance inventory accuracy and foster customer loyalty through exceptional interpersonal skills. Adept at training staff and maintaining a safe environment, consistently delivering outstanding results while prioritizing tasks effectively.
Overview
8
8
years of professional experience
Work History
Sales Associate
Nordstrom
12.2009 - 01.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Esthetician
Pret-A-Porter
08.2009 - 01.2010
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Loss Prevention Officer
Nordstrom
10.2005 - 12.2008
- Improved inventory accuracy, leading comprehensive training sessions on proper stock handling procedures.
- Reduced internal theft by conducting surprise checks and fostering environment of accountability.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Loss Prevention Officer
Macys Department Store
07.2004 - 10.2004
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Sales Associate
Macys Department Store
10.2003 - 07.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - Esthetician
CA Hair Design Academy
La Mesa CA 07.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Task prioritization
- Positive and professional
- Calm demeanor
Timeline
Sales Associate
Nordstrom
12.2009 - 01.2012
Esthetician
Pret-A-Porter
08.2009 - 01.2010
Loss Prevention Officer
Nordstrom
10.2005 - 12.2008
Loss Prevention Officer
Macys Department Store
07.2004 - 10.2004
Sales Associate
Macys Department Store
10.2003 - 07.2004
High School Diploma - Esthetician
CA Hair Design Academy
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