Caitlin Smith

Greeted customers and actively engaged in discussions to assist in selecting appropriate items for their events while also upselling extra add ons or explaining sales customer may not have known about. Bagging order properly and taking form of payment and cashing out on POS. Keeping lobby fully stocked and properly cleaned and sanitized.

• Completed regular inventory counts to verify stock levels, and tor forecast future needs. Placed weekly truck orders.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Ensured compliance with health and safety regulations during daily operations.
• Resolved customer complaints effectively, enhancing overall customer satisfaction.
• Monitored food quality and presentation to maintain company standards consistently.

• Went through full hiring process, completed all onboarding paperwork, and trained each new team member on operational procedures and customer service standards.
• Performed daily inventory counts.
• Placed food truck orders based off forecasts.
• Completed deposits and change orders for bank.

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently, prioritizing tasks to enhance dining experience for guests.
• Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
• Trained new servers on menu items, service standards, and operational procedures.
• Started as a server and worked my way up to an Assistant Manger within a few months.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
• Assisted in inventory management by monitoring stock levels and placing orders as needed.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.