Caitlin Tittle
Brighton
Summary
To obtain a challenging position in a fast-paced environment with an opportunity for promotion and advancement.
Overview
10
10
years of professional experience
Work History
Bartender, Server
TopGolf
09.2023 - Current
- Poured wine, beer and cocktails for patrons.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Planned and coordinated special events to boost customer numbers and profits.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Customer Service Specialist
Teleperformance USA
03.2020 - 12.2021
- Customer service specialist for TN Medicaid/Medicare
- Remote/ Work at Home
- Heavy to moderate inbound call volume daily regarding benefits and eligibility
- Avaya One, VCC desktop, Microsoft Office Suite, Citrix Receiver, Facets, Macess, Macros, ICUE, CMS.gov
- HIPAA Compliance
Server
Wahlburgers Wild at Bass Pro Shop
11.2022 - 10.2023
- Ensure customers enjoy their dining experience
- Taking orders, serving food, refilling glasses, cleaning and resetting tables, solving customer complaints
- Assist guests in order selection by promoting specific menu items and specials
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Collect payments and balance transactions with receipts
- Bartender with ABC license
Customer Service Specialist
Lands’ End
08.2020 - 04.2021
- Customer service specialist for Lands’ End retail catalog and website
- Remote/ Work at Home
- Heavy to moderate inbound call volume daily regarding benefits and eligibility
- Avaya One, VCC desktop, Microsoft Office Suite, Citrix Receiver
VP of operations at home
08.2017 - 05.2018
- In home chores completed daily such as, laundry, cleaning, cooking, caring for Averie
- Accounts Payable and Receivable
- Create, follow, and reinforce daily schedules as well as meal plans
- Prepare balanced and healthy meals for family
Server
Hard Rock Café Memphis
08.2021 - 11.2022
- Ensure customers enjoy their dining experience
- Taking orders, serving food, refilling glasses, cleaning and resetting tables, solving customer complaints
- Assist guests in order selection by promoting specific menu items and specials
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Collect payments and balance transactions with receipts
- Checking other servers side work for them to sign out for the shift
- Bartender with ABC license
Childcare Worker
Felicia’s Family Day Home
05.2018 - 03.2020
- Keep detailed records of children and care provided daily
- Accounts payable and receivable
- Create staff schedules as well as meal plans
- Prepare balanced and healthy meals for children daily
- Prepare and teach age specific and appropriate curriculum daily, including arts and crafts
- Assist children with basic personal hygiene such as diaper changing, hand washing, etc
- Ongoing Daily sanitation of facility
Cashier/ Manager
Abner’s Famous Chicken Tenders
02.2015 - 08.2017
- Directed restaurant operations, ensuring exceptional customer service, and timely food preparation and delivery
- Supervising front end and kitchen staff during shifts
- Receiving and checking the quality of goods delivered by suppliers
- Making sure restaurant is clean and ready for the next day
- Performed beginning and end of shift management duties including but not limited to overseeing staff opening and closing checklist, handling registers by distributing and counting down cash draws, and any clerical management responsibilities
Education
Gould’s Academy of Cosmetology -
Gould’s Academy of Cosmetology
Memphis, TN06.2019
High School -
Gateway Christians Schools
Memphis, TN05.2014
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Various POS software
- Avaya One
- VCC desktop
- Microsoft Office Suite
- Citrix Receiver
- Facets
- Macess
- Macros
- ICUE
- CMSgov
- HIPAA Compliance
- Written and verbal communication
- Decision-making skills
- Problem solving skills
- Time management skills
- Team player
References
Available upon request
Timeline
Bartender, Server
TopGolf
09.2023 - Current
Server
Wahlburgers Wild at Bass Pro Shop
11.2022 - 10.2023
Server
Hard Rock Café Memphis
08.2021 - 11.2022
Customer Service Specialist
Lands’ End
08.2020 - 04.2021
Customer Service Specialist
Teleperformance USA
03.2020 - 12.2021
Childcare Worker
Felicia’s Family Day Home
05.2018 - 03.2020
VP of operations at home
08.2017 - 05.2018
Cashier/ Manager
Abner’s Famous Chicken Tenders
02.2015 - 08.2017
Gould’s Academy of Cosmetology -
Gould’s Academy of Cosmetology
High School -
Gateway Christians Schools
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