Caitlyn Hill
Rogersville,TN
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Insurance Verification Specialist
Insurance Services Inc.
04.2023 - Current
- Made contact with insurance carriers to discuss policies.
- Managed high-volume insurance verifications within pressured timeframes
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Handled Bank and Lender inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Verified Borrowers had In force insurance on collateral and placed CPI when needed.
- Made 150+ calls, emails, and faxes daily to insurances agents/carriers to verify policies.
OWNER
COAST TO COAST CANDLES LLC
01.2021 - Current
- Managed day-to-day business operations
- Prepared annual budgets with controls to prevent overages
- Generated revenues yearly and effectively capitalized on industry growth
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Established foundational processes for business operations
- Promoted business via social media to generate leads and maximize brand identity
- Inspected raw, in-process and finished material and products for defects or malfunctions
- Upheld high quality standards by designing inspection protocols for finished products
MOBILE EXPERT, TMOBILE
01.2019 - Current
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Upsold customers by recommending accessories and promotions to increase revenue
- Performed in-store product demonstrations at assigned events
- Maintained sound knowledge of company product suites
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings
- Replenished, faced and organized merchandise on shelving
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation
- Managed efficient cash register operations.
Education
Associate of Arts - Marketing
Mohawk Valley Community College
Utica, NYSkills
- Leadership and People Development
- Human Resources Oversight
- Change and Growth Management
- Integrity and Transparency
- Risk and Mitigation Analysis
- Business Management and Development
- Adaptable and Flexible
- Regulatory Documentation
- Customer Database Systems
- Computer Proficiency
Additional Information
- Tennessee State Life and Health Insurance Producer: License Number: 3002291781
Timeline
Insurance Verification Specialist
Insurance Services Inc.
04.2023 - Current
OWNER
COAST TO COAST CANDLES LLC
01.2021 - Current
MOBILE EXPERT, TMOBILE
01.2019 - Current
Associate of Arts - Marketing
Mohawk Valley Community College
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