Caitlyn Marshall
Chattanooga
Summary
Dependable, trustworthy professional with over 8 years of banking experience. Exceptional service skills while administering client transactions. Organized and focused in a fast-paced environment while adhering to security and compliance procedures. Seeking a challenging role in my banking career to utilize my skills in new ways.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
SmartBank
05.2023 - 08.2024
- Provided training to new employees on company policies and procedures.l
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Recruited new staff members through job postings and conducting interviews.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Evaluated operational processes regularly in order to identify areas for improvement.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
Senior Financial Services Representative
SmartBank.
01.2022 - 05.2023
- Handle financial transactions in the drive thru/lobby at a high-volume branch.
- Manage deposits, withdrawals, transfers, check cashing; verify customer identification, signature, and balance information; process loan payments; and open/close accounts.
- Lead tellers and advise the branch manager of situations that arise.
Senior Financial Services Representative
First Volunteer Bank
11.2020 - 01.2022
- Handle financial transactions in the drive thru/lobby at a high-volume branch.
- Manage deposits, withdrawals, transfers, check cashing; verify customer identification, signature, and balance information; process loan payments; and open/close accounts.
- Supervise teller staff and communicate with branch manager regarding situations within the branch.
Full Time Bank Teller
First National Bank of Tennessee
05.2016 - 11.2020
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
Some College (No Degree) - Associates of Science
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Dependable
- Trustworthy
- Organization
- Detail oriented
- Communication
- Problem solving
- Punctual
- Microsoft (office, excel)
- Customer service
Timeline
Assistant Branch Manager
SmartBank
05.2023 - 08.2024
Senior Financial Services Representative
SmartBank.
01.2022 - 05.2023
Senior Financial Services Representative
First Volunteer Bank
11.2020 - 01.2022
Full Time Bank Teller
First National Bank of Tennessee
05.2016 - 11.2020
Some College (No Degree) - Associates of Science
Maricopa Community Colleges - Estrella Mountain Community College
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