Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlynn Khanthavongsay

Mount Juliet

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

12
12
years of professional experience

Work History

Admissions Coordinator

Baker's School of Aeronautics
05.2022 - Current
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Met department budgets by monitoring and reporting on office expenses.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Verified customer information for orderly, up-to-date online systems.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.

Executive Assistant

United States Air Force
11.2013 - 05.2022
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Filed paperwork and organized computer-based information.
  • Screened personal and business calls and directed to appropriate party.
  • Handled confidential and sensitive information with discretion and tact.
  • Coordinated events and worked on ad hoc projects.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Took notes and dictation at meetings.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Updated and maintained confidential databases and records.

Education

Associate of Applied Science - Business Managment

Volunteer State Community College
Gallatin, TN
05-2026

Skills

  • Meeting planning
  • Travel administration
  • Document handling
  • Scheduling
  • Phone etiquette
  • Customer service
  • Social media management
  • Bookkeeping
  • Resourceful
  • Mail management
  • Spreadsheet tracking
  • Technical support
  • Information confidentiality
  • Administrative support
  • Professional and mature

Timeline

Admissions Coordinator

Baker's School of Aeronautics
05.2022 - Current

Executive Assistant

United States Air Force
11.2013 - 05.2022

Associate of Applied Science - Business Managment

Volunteer State Community College

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Caitlynn Khanthavongsay