Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CALANDRA GIBBS

Knoxville

Summary

Dynamic customer service professional with extensive experience at Mimi's Cafe, excelling in high-volume dining environments. Proven ability to enhance customer satisfaction through strong communication and problem-solving skills. Adept at managing complex situations and fostering relationships, ensuring a seamless dining experience while adhering to food safety standards.

Overview

8
8
years of professional experience

Work History

Server

Mimi's Cafe
Knoxville
04.2023 - 03.2025
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked food before serving it to customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Worked effectively in team environments to make the workplace more productive.

HOSTESS

Parkside Grille
01.2019 - 04.2023
  • Welcomed Guests and ascertained their dining needs
  • Monitored restaurant activity to determine seating and dining flow
  • Taking reservations via phone and online CRM
  • Examine and maintain entrance area including doors, windows, menu covers and inserts
  • Learned and adhered to local laws and regulations in reference to food safety and serving alcohol
  • Assign tasks to dining room staff and coordinated their activities to ensure courteous, prompt service to patrons

CUSTOMER SERVICE REPRESENTATIVE

Check Into Cash
Knoxville
01.2021 - 03.2022
  • Experience in collecting past due balances before the debt passes its statute of limitations if legal action is necessary
  • Assists customers with APR rates, lines of credit, while determining best financial options for individual circumstances
  • Negotiate, collect, and perform credit control on credit risk accounts
  • Cash allocation, credit note and debit note processing to customer accounts

CUSTOMER SUPPORT SALES REPRESENTATIVE

DialAmerica
01.2020 - 05.2020
  • Providing excellent customer service to monetize dormant sales leads
  • Generate sales through outbound cold-calling and lead follow-up
  • Update and maintain prospect database, assuring management and customers that orders are fulfilled
  • Manage complex customer situations and resolve escalated complaints

RETAIL SALES ASSOCIATE

Belk
12.2018 - 01.2020
  • Address Customer needs and meet/exceed goals according to Sales Metrics
  • Inquire about buying experience, item preferences, and future purchases
  • Monthly inventory, correcting merchandise tags, and rearranging stock
  • Provided excellent customer service to build and maintain customer relationships
  • Recommend appropriate items and direct or lead customers to selections

RETAIL SALES ASSOCIATE

Dillards
11.2016 - 12.2018
  • Maintain presence on sales floor to address customer needs
  • Inquire about buying experience, item preferences, and future purchases
  • Responsible for meeting and exceeding daily sales goals
  • Prepared for promotions by retagging merchandise, counting inventory, and rearranging stock
  • Provided superior customer service
  • Recommend appropriate items and direct or lead customers to selections

Education

Associates - General

PSTCC
04.2025

HIGH SCHOOL -

Adult High School
01.2014

Skills

  • Social Media Management Training
  • Microsoft Office Literacy
  • Customer Service
  • Problem-Solving
  • Dining customer service
  • Data analysis
  • Strong Communication
  • Detail-Oriented
  • Negotiation
  • Project Management
  • High volume dining
  • Food safety

References

  • Chris Reed, (424-599-6346)
  • Amanda Gibbs, (865) 385-3817
  • Allen Cameron, (318-754-5359)

Timeline

Server

Mimi's Cafe
04.2023 - 03.2025

CUSTOMER SERVICE REPRESENTATIVE

Check Into Cash
01.2021 - 03.2022

CUSTOMER SUPPORT SALES REPRESENTATIVE

DialAmerica
01.2020 - 05.2020

HOSTESS

Parkside Grille
01.2019 - 04.2023

RETAIL SALES ASSOCIATE

Belk
12.2018 - 01.2020

RETAIL SALES ASSOCIATE

Dillards
11.2016 - 12.2018

Associates - General

PSTCC

HIGH SCHOOL -

Adult High School

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CALANDRA GIBBS