Cale Fleming
Chattanooga,TN
Summary
People-focused professional based in Chattanooga, TN, with experience in sales, customer service, and operations. I bring strong communication skills, a solid work ethic, and the ability to build trust quickly with customers and clients.
My background includes commission-based sales at RoofingCo.com, where I handled prospecting, cold calling, and closing deals while working directly with homeowners and insurance companies. I've also spent several years in customer service at Lowe's developing strong problem-solving and teamwork skills. Currently, I work in course management and grounds operations at Bear Trace golf course, supporting daily operations and project planning.
I am dependable, adaptable, and motivated to grow!
Overview
5
5
years of professional experience
Work History
Grounds Manager
Bear Trace at Harrison Bay
Chattanooga, TN
08.2024 - Current
- Managed daily maintenance of grounds to ensure optimal presentation and safety standards.
- Operated various landscaping equipment, including mowers, trimmers, and blowers, for efficient grounds upkeep.
- Trained new staff members on proper equipment usage and safety protocols to maintain operational efficiency.
- Collaborated with management on budgetary considerations for grounds maintenance projects and materials procurement.
- Facilitated open communication with staff members to address concerns, share updates on projects, and promote teamwork in completing tasks efficiently.
Sales Associate
RoofingCo.Com
Chattanooga, TN
06.2023 - 08.2024
- Assisted customers in selecting roofing materials, ensuring informed decisions aligned with project needs.
- Processed sales transactions efficiently, maintaining accurate records and inventory levels.
- Maintained knowledge of industry trends and competitor products to enhance customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Lowes Home Improvment
Chattanooga, TN
05.2021 - 05.2023
- Assisted customers with product selection and troubleshooting inquiries.
- Maintained knowledge of store products to provide informed recommendations.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Soddy-Daisy High School
Soddy, TNSkills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Contracts oversight
- Sales contracts
- Critical thinking
- Data entry
- Relationship building
Timeline
Grounds Manager
Bear Trace at Harrison Bay
08.2024 - Current
Sales Associate
RoofingCo.Com
06.2023 - 08.2024
Customer Service Representative
Lowes Home Improvment
05.2021 - 05.2023
High School Diploma -
Soddy-Daisy High School