Caleb Bates
Murfreesboro
Summary
Results-driven Business Development Representative with expertise in CRM management and relationship building. Proficient in lead generation and market research, consistently exceeding sales targets through strategic outreach and personalized follow-ups. Committed to driving business growth and enhancing prospect engagement in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Business Development Representative II
Ramsey Solutions
08.2025 - Current
- Conducted market research to identify potential clients and industry trends.
- Assisted in developing outreach strategies to enhance lead generation efforts.
- Engaged with prospects through various communication channels to build relationships.
- Coordinated follow-up communications to nurture leads and facilitate conversions.
- Maintained CRM system (Salesforce) to track interactions and update lead statuses efficiently.
- Collaborated with team members to refine sales processes and improve performance.
Sales Development Representative
Ramsey Solutions
02.2024 - 08.2025
- Set the all-time record for the most opportunities created in one month by an SDR.
- Conducted targeted outreach to generate new business opportunities through cold calling and email campaigns.
- Collaborated with marketing team to align lead generation strategies and enhance campaign effectiveness.
- Utilized CRM systems to track interactions, manage leads, and ensure accurate data entry for reporting.
- Assisted in qualifying leads through effective questioning and active listening techniques during initial conversations.
- Developed personalized follow-up strategies to nurture relationships and increase engagement with potential clients.
- Engaged in continuous learning of product knowledge to effectively communicate value propositions to prospects.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Achieved and exceeded monthly and annual sales targets.
FOH Shift Lead/Key
Firebirds Wood Fired Grill
10.2023 - 02.2024
- Supervised team performance to ensure high-quality service and adherence to operational standards.
- Trained new employees on menu items, service protocols, and safety procedures.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Member Experience Representative
The Daily Wire
05.2023 - 07.2023
- Enhanced member engagement through personalized communication strategies and prompt issue resolution.
- Analyzed member feedback to identify trends, driving improvements in service delivery and satisfaction.
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Identified trends in member feedback, enabling targeted improvements to programs and services offered.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
Team Lead Manager
TopGolf
07.2022 - 05.2023
- Led team in executing daily operational strategies to enhance guest experience.
- Trained and mentored new team members on service protocols and procedures.
- Improved workflow efficiency by implementing streamlined processes for event coordination.
- Ensured compliance with safety standards and operational guidelines during high-volume events.
- Analyzed guest feedback to identify areas for service enhancement and staff training needs.
- Fostered a positive team environment that encouraged open communication and collaboration among staff.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Server
Texas Roadhouse
01.2022 - 06.2022
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Ensured accuracy in order taking and delivery, minimizing errors and enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new staff on menu offerings, service protocols, and company policies to ensure consistent performance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Fast Food Team Member
Chick-fil-A
05.2018 - 08.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and positive dining experiences.
- Trained new team members on food preparation standards and safety protocols to maintain high operational efficiency.
- Managed cash register operations, accurately processing transactions and handling customer inquiries effectively.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
La Habra High School
La Habra, CA05-2020
Skills
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Lead development
- Product knowledge
- Lead generation
- Market research
- Lead prospecting
- Email campaigns
Timeline
Business Development Representative II
Ramsey Solutions
08.2025 - Current
Sales Development Representative
Ramsey Solutions
02.2024 - 08.2025
FOH Shift Lead/Key
Firebirds Wood Fired Grill
10.2023 - 02.2024
Member Experience Representative
The Daily Wire
05.2023 - 07.2023
Team Lead Manager
TopGolf
07.2022 - 05.2023
Server
Texas Roadhouse
01.2022 - 06.2022
Fast Food Team Member
Chick-fil-A
05.2018 - 08.2020
High School Diploma -
La Habra High School