Caleb Church
Limestone
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
18
18
years of professional experience
Work History
Practice Manager/Director of Operations
East Tennessee Veterinary Hospital, Inc
01.2014 - 01.2025
- Supervise and coordinate daily activities of a 9-doctor, multi-location, mixed animal practice
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently
- Assisted the growth of this practice from 3 doctors to 9 doctors as well as expanding into new locations
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values
- Addressed and remedied all team member issues
- Improved practice revenue through effective financial management, accounts receivable reductions, and strategic cost reductions.
- Created employee schedules for all doctors and support staff
- Software and equipment setup and maintenance
- Ordered all office supplies and kept check on inventory levels
- Met with all outside vendors
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Created and implemented organizational policies and procedures.
Veterinary Assistant/Shift Leader
Airport Pet Emergency Clinic
01.2009 - 01.2014
- Restraint
- Venipuncture
- Owner communication
- Anesthesia induction and monitoring
- Pharmacology
- Employee management and organization
Caregiver
Washington County School System
01.2007 - 01.2009
- Instructed children in activities designed to promote social, physical, and intellectual growth after school hours
Education
High School -
Daniel Boone High School
01.2009
Leadership -
C12 Leadership
01.2024
BBA - Business Administration
Tusculum College
01.2013
Skills
- Practice management
- Workflow management
- Schedule management
- Veterinary experience exceeding 15 years
- Extensive experience in staff management
- Strong verbal and written communication skills
- Skilled in handling competing priorities
- Skilled in MS Office to enhance operational efficiency
- Proficient in fast-paced teamwork
Timeline
Practice Manager/Director of Operations
East Tennessee Veterinary Hospital, Inc
01.2014 - 01.2025
Veterinary Assistant/Shift Leader
Airport Pet Emergency Clinic
01.2009 - 01.2014
Caregiver
Washington County School System
01.2007 - 01.2009
High School -
Daniel Boone High School
Leadership -
C12 Leadership
BBA - Business Administration
Tusculum College
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