Caleb Nithi Y
Chennai
Summary
Results-driven operations and business development professional with 7 years of experience in optimizing business performance, driving revenue growth, and leading high-impact initiatives. Adept at strategic planning, stakeholder engagement, and data analytics to enhance operational efficiency. Expertise in CRM systems, SaaS solutions, and SAP to streamline workflows and improve customer engagement. Proven ability to lead crossfunctional teams, reduce costs, and implement scalable business solutions. Passionate about digital transformation, process automation, and performance-driven decisionmaking. Seeking to contribute leadership, analytical skills, and innovative problemsolving to a dynamic corporate environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager - Operations
Lemon Peak
Chennai
01.2020 - Current
- Increased sales revenue by 20% and improved customer satisfaction by 25% through data-driven decision-making
- Developed and executed long-term strategic plans, improving productivity and profitability
- Led process optimization initiatives, reducing operational costs by 15% while maintaining efficiency
- Implemented CRM solutions, increasing customer retention by 30%
- Designed KPI-driven performance dashboards for real-time insights and decision-making
- Managed SaaS integration, enhancing automation and minimizing manual inefficiencies
- Led a 50+ member cross-functional team, improving productivity and collaboration
- Negotiated vendor contracts, reducing costs and improving service levels
- Spearheaded employee training programs, boosting workforce efficiency by 20%
- Provided technical support for CRM and SAP integrations, reducing system downtime by 40%
Team Lead
Eminent Services and Solutions
Chennai
01.2019 - 01.2020
- Optimized workflows, reducing processing time by 15%
- Led automation projects, decreasing operational costs by 10% while maintaining quality
- Developed training programs, enhancing workforce productivity
- Integrated CRM solutions, improving client interactions and service efficiency
- Provided technical support, ensuring smooth operations and business continuity
Process Associate
Agana Global Solutions
Chennai
01.2018 - 01.2019
- Conducted business process analysis, identifying cost-saving opportunities
- Streamlined workflow automation, reducing redundant tasks
- Trained and mentored new employees, ensuring quality and compliance
- Assisted in SAP ERP implementation, improving data accuracy and reporting
Education
Master of Business Administration (MBA) - International Marketing
Loyola University
Chennai01.2021
Bachelor of Computer Applications (BCA) - Computer Application
Madras University
Chennai01.2018
Skills
- Operations & Process Optimization
- Business Development & Revenue Growth
- Strategic Planning & Execution
- Cross-functional Team Leadership
- Data Analytics & Performance Metrics
- Customer Relationship Management (CRM)
- SAP ERP & SaaS Implementation
- Account Management & Client Success
- Cost Reduction & Profitability Enhancement
- Project Management & Stakeholder Engagement
- Technical Support & Troubleshooting
- Change Management & Continuous Improvement
- Digital Transformation & Automation
- Business Intelligence & Decision Support Systems
Certification
- Six Sigma Certification - Process improvement & quality control
- GCCM Certification - Customer service & operations management
- Software Testing Certification - QA & automation testing
- Advanced Data Analytics Certification - Business intelligence & decision-making
- Google Digital Marketing Certification - SEO, SEM & content marketing
Hobbies and Interests
- Public Speaking & Leadership Training
- Blogging on Business & Technology Trends
- Community Leadership & Professional Networking
- Mentoring & Career Coaching
- Data Analytics & Business Intelligence Research
Languages
English
First Language
Timeline
Manager - Operations
Lemon Peak
01.2020 - Current
Team Lead
Eminent Services and Solutions
01.2019 - 01.2020
Process Associate
Agana Global Solutions
01.2018 - 01.2019
Master of Business Administration (MBA) - International Marketing
Loyola University
Bachelor of Computer Applications (BCA) - Computer Application
Madras University
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