Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Caleb Watkins

Memphis

Summary

Strategic professional with over ten years of leadership experience in dental practice management, human resources, and operations. Expertise in streamlining workflows, enhancing patient services, and leading cross-functional teams to execute effective HR and business strategies. Demonstrated success in managing high-volume environments, implementing compliance protocols, and cultivating high-retention cultures. Recognized for driving growth and operational efficiency while aligning systems with organizational objectives.

Overview

11
11
years of professional experience

Work History

Senior Human Resources Manager

RedRover Sales & Marketing Strategy
Memphis
02.2025 - Current
  • Spearheaded end-to-end HR operations for a high-growth organization, overseeing recruitment, onboarding, employee relations, policy compliance, and performance management across multiple departments.
    • Developed and implemented scalable onboarding and SOP development processes, reducing new hire ramp-up time by 30%, and ensuring documentation consistency across business units.
    • Served as strategic HR partner to executive leadership, aligning workforce planning with organizational growth targets and supporting headcount expansion with minimal disruption to culture and systems.
    • Designed competency-based job architecture and leveling frameworks to enhance clarity in career progression and improve internal promotion rates.

Regional Operations Director

KJM Inc dba Mid-South FunBox
Memphis
08.2023 - 02.2025
  • Identified inefficiencies across project timelines and implemented new resource allocation strategies; saved an average of 20 hours per week on task management through improved scheduling practices that enhanced overall productivity.
  • Optimized team workflows through strategic delegation of tasks and regular progress check-ins; achieved a consistent turnaround improvement that resulted in completing key projects ahead of schedule over nine months.
  • Managed territory expansion initiatives that resulted in tripling market engagement; secured relationships with local stakeholders across eight additional regions over a focused period of fifteen months.

General Manager

KJM Inc dba Memphis Fleet Clean
Memphis
01.2022 - 07.2023
  • Formulated and implemented comprehensive strategic growth initiatives, achieving a 50% increase in gross revenue within the first year through targeted marketing campaigns and streamlined operational efficiencies.
  • Orchestrated growth strategies leading to tripling the number of operational wash teams; implemented new scheduling practices improving task completion rates by an average of 15 hours per week for each additional team.
  • Fostered long-lasting relationships with over 30 key clients and vendors, enhancing satisfaction levels which led to a consistent repeat business rate for the organization.

General/HR Manager

KJM Inc dba Mid-South Area Carriers
Memphis
01.2020 - 10.2022
  • Coordinated logistics and team schedules, achieving the efficient daily delivery of between 30,000 to 120,000 packages while ensuring optimal resource utilization and minimizing operational delays across all departments.
  • Processed payroll data entry for over 150 employees monthly, ensuring full compliance with company guidelines and reducing processing errors by 25%, thereby enhancing overall employee satisfaction and retention rates.
  • Executed talent acquisition strategies that decreased time-to-hire from an average of four weeks down to two weeks through improved candidate screening techniques tailored specifically for critical operating roles needed at launch.

Business Manager

KJM Inc dba Piper Louise Designer Solutions
Memphis
04.2020 - 01.2022
  • Enhanced coordination between two distinct delivery units by revamping schedule frameworks; delivered insights that addressed key inefficiencies impacting logistics workflows without relying on external factors or resources.
  • Designed custom inventory tracking systems to streamline operations across diverse client profiles; facilitated real-time updates that resulted in a decrease of order discrepancies by approximately six instances monthly.
  • Directed all accounts payable and receivable functions for a fast-growing business, establishing streamlined processes that improved cash flow management and reduced invoice processing times by 30%, enhancing overall financial health.

Office Manager

Sneed Dental Arts
Collierville
04.2018 - 01.2020
  • Elevated patient payment collections from a baseline of 85% to achieve a remarkable success rate of 93%, optimizing billing processes and increasing cash inflow while strengthening relationships with insurance providers.
  • Boosted the number of patients treated per week by revamping marketing initiatives and streamlining patient follow-ups; ensured completion of pending treatment plans for a total of 200+ patients each quarter.
  • Instituted comprehensive training focusing on core operational tasks within teams, fostering employee engagement that led to decreased turnover rates and increased retention among top performers over six months.

Practice Manager

Bartlett Dental Associates
Bartlett
07.2017 - 04.2018
  • Established a comprehensive tracking system that monitored office supply usage against the monthly budget, leading to improved forecasting accuracy and enabling better resource allocation across departments.
  • Facilitated structured morning meetings involving both clinical teams and administration; ensured optimal patient care delivery through strategic scheduling that resulted in an average of 5 additional treatment appointments each week.
  • Drafted comprehensive insurance claim documentation that clarified service costs and outlined patient benefits; streamlined communication with insurers leading to a reduction in claims processing time by 35%.

Office Manager

Aspen Dental
Millington
07.2016 - 08.2017
  • Prepared and presented comprehensive care plans for up to 25 patients daily, ensuring optimal scheduling for procedures, which led to an increase in patient satisfaction and a decrease in missed appointments.
  • Controlled expenses related to equipment upgrades and labor costs by implementing strict purchasing protocols, and maintained budget adherence for all expenditures, resulting in a reduction of unnecessary spending.
  • Facilitated collaboration across departments in regular planning meetings, targeting improvements in operational inefficiencies while securing consistent additions of new treatments every week as part of optimized scheduling efforts.

Office Manager

Isaacman Family Dentistry
Cordova
06.2014 - 07.2016
  • Ensured compliance with health regulations and safety standards in the office.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.

Education

Bachelor of Science - Business Administration

American Military University
Charles Town, WV
12.2016

Skills

  • Financial Management
  • Risk Assessment
  • Conflict Resolution
  • KPI Tracking
  • Employee Relations
  • Staff Training & Development
  • Business Growth
  • Organizational Development
  • Expense Control
  • Operations Oversight
  • Records Management
  • Succession Planning
  • HR Leadership
  • Policy Compliance
  • Performance Evaluation
  • Talent Acquisition
  • Competency Frameworks
  • Workforce Planning
  • HRIS Management
  • Recruitment Strategy

Affiliations

US Army Veteran

Timeline

Senior Human Resources Manager

RedRover Sales & Marketing Strategy
02.2025 - Current

Regional Operations Director

KJM Inc dba Mid-South FunBox
08.2023 - 02.2025

General Manager

KJM Inc dba Memphis Fleet Clean
01.2022 - 07.2023

Business Manager

KJM Inc dba Piper Louise Designer Solutions
04.2020 - 01.2022

General/HR Manager

KJM Inc dba Mid-South Area Carriers
01.2020 - 10.2022

Office Manager

Sneed Dental Arts
04.2018 - 01.2020

Practice Manager

Bartlett Dental Associates
07.2017 - 04.2018

Office Manager

Aspen Dental
07.2016 - 08.2017

Office Manager

Isaacman Family Dentistry
06.2014 - 07.2016

Bachelor of Science - Business Administration

American Military University

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Caleb Watkins