Caleigh Thomas
Spring Hill
Summary
Customer Experience Associate with a proven track record of high productivity and efficient task completion. Expertise in customer relationship management and conflict resolution, leading to consistently positive outcomes. Proficient in active listening and problem-solving, enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
The Farmer's Dog
Nashville
11.2023 - Current
- Ensured confidentiality of customer information in compliance with privacy regulations.
- Updated system with order specifics, customer details, preferences, and billing information.
- Managed time effectively to respond promptly to customer inquiries.
- Presented valuable service and product information to assist customers in decision-making.
- Delivered exceptional customer service to enhance overall satisfaction.
Support and Operations
Ralph Lauren
Southampton
12.2021 - 10.2023
- Managed inventory and supplies to ensure materials availability for operations.
- Delivered exceptional customer service during in-person and phone interactions.
- Facilitated collaboration among colleagues through guidance and support.
- Oversaw online order processing to achieve timely fulfillment of requests.
Education
Bachelor of Science - Agricultural And Resource Economics
The University of Tennessee
Knoxville, TN05-2023
Skills
- Customer relationship management
- Time management
- Product knowledge
- Attention to detail
- Effective communication
- CRM expertise
- Emotional intelligence
- Self-motivation
International Experience
- Traveled to different regions of Guatemala to address natural resource use.
- Service projects in the gardens of Clinica Ezell, cleaning and planting new plants that the clinic uses as medicine.
- Volunteered at Ninos del Lago, a school for disadvantaged Guatemalan children, focusing on nutrition and food security and global hunger.
- Toured cacao and coffee plantations and learned the production process and discussed contemporary issues facing agriculture on a global scale.
Timeline
Customer Experience Associate
The Farmer's Dog
11.2023 - Current
Support and Operations
Ralph Lauren
12.2021 - 10.2023
Bachelor of Science - Agricultural And Resource Economics
The University of Tennessee
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