Calli Jenkins
Johnson City,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Articulate communicator with natural leadership skills and team building expertise demonstrated through 6 years of experience in office environment
Overview
7
7
years of professional experience
Work History
Office Coordinator
Tennessee State University, Student Center Office
01.2019 - Current
- Provides administrative support to the Dean of Student Engagement and Directors of each units reporting to Dean.
- (This involves committee assignments, internal and external communications, understanding and interpretation of policies and procedures as well as customer service and problem-resolution.)
- Manages schedules, organizes office functions, and oversees daily operations of the Carrier Center with 70+ student worker employees
- Responsible for expenditure requests/procurement, policy compliance, workflow and reporting related to budget and personnel for eight different departments
- Processes performance contracts
- Participates in development of departmental objectives and long-range planning for the Carrier Center and Student Center
- Oversees the Information Services Desk and Carrier Center front desk, which are the first points of contact for public, student, faculty and staff relations
- Trains and supervises student worker staff as well as the Job-X system for all student worker, Graduate Assistant, Time and Professional staff in the units outlined above.
Administrative Assistant
Hylton 72 Degrees
01.2017 - 01.2019
- Managed office staff and technicians out on the field to ensure techs were prepared and had everything needed to perform their job correctly
- Assistant to all management positions with any relating tasks needed to have completed
- Handled inbound and outbound phone calls
- Reconciling payments and invoices
- Hiring and onboarding coordinator
- Repair, replace, and parts liaison with technicians to suppliers
- Customer service representative
- Payroll
- Accounts payable.
Education
BBA - Management, Business Administration, Human Resources/Leadership
East Tennessee State University
Johnson City12.2023
High School Diploma -
Anderson County High School
Clinton, TN05.2016
Skills
- Budget/Record Management
- Social Media Management
- Focused, versatile, dependable, multi-task oriented, flexible, positive, able to adapt effectively to challenging and emergency situations
- Excellent written and verbal communication skills: Customer service, call center training, speaking in public, to groups, or via electronic media
- Culturally sensitive and experienced in successful management of diverse groups of people
- Strong problem-solving and analytical skills
- Handling complaints from parents, clients, customers, or public
- Possess strong commitment to team environment dynamics
- Team leader with a proven ability to train, supervise, motivate, and evaluate an organizational unit
- MS Office, Google Drive, iWork (Apple), Adobe Acrobat, CollegeNet, Zoom
Timeline
Office Coordinator
Tennessee State University, Student Center Office
01.2019 - Current
Administrative Assistant
Hylton 72 Degrees
01.2017 - 01.2019
BBA - Management, Business Administration, Human Resources/Leadership
East Tennessee State University
High School Diploma -
Anderson County High School
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