Callie Gilliam
Gallatin
Summary
Experienced Intake Supervisor skilled in team leadership, workflow coordination, and effective communication. Proven track record in managing intake processes and ensuring confidentiality while mentoring staff to enhance departmental efficiency.
Overview
8
8
years of professional experience
Work History
Probation Officer/Intake Supervisor
Sumner County Juvenile Court
Gallatin
02.2018 - Current
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Managed scheduling of intake appointments and court appearances.
- Ensured confidentiality of sensitive information throughout the intake process.
- Maintained detailed logs of all activities associated with each client's individual journey through the system.
- Assisted with resolving complaints and conflicts related to the intake process.
- Conducted regular audits of documentation related to the intake process in order to ensure accuracy.
- Collaborated with other departments to develop strategies for improving overall efficiency of the intake process.
- Created policies and procedures related to intake processes in order to streamline operations.
- Provided oversight of staff to ensure efficient workflow within the department.
- Ensured compliance with all applicable laws, regulations, and standards related to intake processes.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Utilized case management systems to track client cases from intake to completion.
- Assigned specific tasks to team members based on their strengths.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various Court programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Bachelor of Science - Criminal Justice And Family Studies
Middle Tennesse State University
Murfreesboro, TN08-2017
Skills
- Intake scheduling
- Case management
- Policy enforcement
- Case documentation
- Confidentiality
- Workflow coordination
- Team leadership
- Staff training
- Employee supervision
- Handling complaints
- Effective communication
- Client communication
- Written communication
- Interpersonal skills
- Detail oriented
- Teamwork
- Microsoft Office
- Problem solving
- Team building
Timeline
Probation Officer/Intake Supervisor
Sumner County Juvenile Court
02.2018 - Current
Bachelor of Science - Criminal Justice And Family Studies
Middle Tennesse State University