CALLIE E. BROOKS
White House
Summary
Detail-oriented professional with a proven track record of enhancing processes and workflows. Known for a proactive approach, reliability, and the ability to multitask effectively in fast-paced environments. Dedicated to fostering team success through diligent work and meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Guest Service Supervisor
The Nashville Zoo at Grassmere
Nashville
07.2024 - Current
- Responsible for delivering a positive guest experience through timely, attentive, and accurate service.
- Assist the Guest Service Director in various daily operations with the Guest Service Desk, supervision, scheduling, training, support, and coordination of Guest Service Associates.
- Financial Management: Point of Sale Operations, Ticketing System, and Merchandise Sales.
- Assist with zoo admissions and guest greeter.
- Contributed to efficient management of dining establishment.
- Resolved guest issues efficiently while maintaining high service standards.
- Assist with daily zoo operations to ensure an enjoyable service for visitors and members of the zoo.
- Advertising Zoo Membership and Membership Renewals.
- Provided guidance and assistance to new guest service employees during onboarding process.
- Built and maintained productive relationships with employees.
- Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
CASHIER/GUEST SERVICE AGENT
The Nashville Zoo at Grassmere
Nashville
05.2022 - 07.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Managed incoming inquiries to ensure timely resolutions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Developed versatile skills to perform tasks of cashiers and ride operators.
- Delivered engaging content related to animal care during exhibit events.
MARCHING BAND CAMP TECHNICAN
White House High School Band of Pride
White House
07.2020 - 07.2021
- Worked with the band director in assisting with daily band camp goals, objectives, and various tasks.
- Collaborated with Director to design drills while providing student instruction.
- Guided the implementation of visual elements for field presentations.
- Assisting with rehearsals, both in full band and sectional settings, to teach marching techniques and drill, and to improve overall performance.
- Coaching specific sections or groups within the band, such as the brass section.
- Facilitated clear interactions among Band Director, colleagues, and student body.
Education
Bachelor of Science - Business Administration/ Marketing
Tennessee Technological University
Cookeville, TN05-2024
Skills
- Customer service standards
- Team leadership
- MS office
- Conflict resolution
- Employee training
- Proficient in Canva
- Photo Editing
- Photography
- Attraction and exhibit coordination
- Multitasking proficiency
- Payment processing
- Guest relations
- Sales and upselling
- Highly effective communication
- Serve guests
- Guest engagement strategies
- Self motivation
- Staff supervision
Accomplishments
- Leadership Committee Member at White House High School, White House, TN
- Lettered Six Years in Marching Band of Pride, White House High School, White House, TN
- Lettered Six Years in Band of Pride Concert Band, White House High School, White House, TN
- Band of Pride Sectional Leader Senior Year
- Junior and Senior Year Book Committee Member ( Co-Editor Senior Year) White House High School, White House, TN
- Lettered Four Years-The Tennessee Tech University Golden Eagle Marching Band at Tennessee Technological University, Cookeville, TN
- Selected as Tennessee Technological University representative to preform at Chicago Symphony, 2023
- Attended Disney Leadership Exchange Conference, May 2021, Disney World, Orlando, FL
References
References available upon request.
Timeline
Guest Service Supervisor
The Nashville Zoo at Grassmere
07.2024 - Current
CASHIER/GUEST SERVICE AGENT
The Nashville Zoo at Grassmere
05.2022 - 07.2024
MARCHING BAND CAMP TECHNICAN
White House High School Band of Pride
07.2020 - 07.2021
Bachelor of Science - Business Administration/ Marketing
Tennessee Technological University
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