Calvin Flemming
Goodlettsville
Summary
Dynamic and results-oriented manager with a proven track record in effective leadership and exceptional organizational abilities. Committed to fostering positive customer relations and adept at independently resolving challenges while maintaining team focus and productivity. Open to relocation opportunities, demonstrating flexibility in adapting to new environments and challenges. Passionate about driving team success and enhancing operational efficiency in any setting.
Overview
1
1
Certification
21
21
years of professional experience
Work History
General Manager
TownePlace Suites Charleston-West Ashley
03.2025 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 25+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Analyzed financial data to identify areas for cost reduction and revenue growth
- Maximize STR share
Assistant General Manager
Winter the Dolphin Beach Club
03.2021 - 03.2025
- Interview, train, schedule and develop employees.
- Inventory and order office supplies.
- Implement brand standards.
- Field and resolve customer issues.
- Develop and execute cost saving measures.
- Maximize share on STR.
- Assist GM in smooth operations of hotel.
- Process Payroll.
- Administrate A/P.
Assistant General Manager
Residence Inn, Concord Hospitality
07.2017 - 12.2020
- Interview, train and schedule Kitchen and Front Office employees.
- Implement Brand Standards.
- Field and resolve customer complaints.
- Assist GM with development of P&L and budget.
- Inventory Hotel Supplies.
- Process Payroll.
- Invoicing and Collection of A/R.
- Code and process Invoices for AP.
- Order guest, office and kitchen supplies.
Assistant General Manager
Fairfield Inn and Suites, Commonwealth Hotels LLC
08.2013 - 05.2017
- Interview, train, schedule and develop employees.
- Inventory and order hotel supplies.
- Maintain expense budget.
- Implement brand standards.
- Field and resolve customer issues.
- Develop and execute cost saving measures.
- Maximize share on STR.
- Assist GM in smooth operations of hotel.
- Analyze P&L.
Night Auditor
Baymont Inn and Suites
03.2010 - 05.2013
- Greet and check in and out guests.
- Balance hotel ledger to ensure accurate billing.
- Field and resolve customer complaints.
- Process cash and credit payments.
Night Auditor
Club Hotel
08.2005 - 02.2010
- Process A/R accounts.
- Greet and check In and out guests.
- Field and resolve customer complaints.
Education
Associate of Science - Electronic Engineering
ITT Technical University
Nashville, TN05-2002
High School - undefined
Antioch High School
05-1997
Skills
- Hotel management
- Resort
- Food service management
- Managing hospitality teams
- Managing food service teams
- Store management
- Operations management
- Budgeting
- Profit & loss
- Financial management
- Financial forecasting
- Revenue management
- Revenue analysis
- Cost accounting
- Cash flow management
- Cost control
- Profit and loss analysis
- Financial performance measurement
- Financial acumen
- Accounts payable
- Conflict management
- Staffing management
- Team management
- Staff scheduling
- Staff training
- Talent acquisition
- Overseeing training
- Team development
- Staff development
- Employee referral programs
- Workforce development
- Team leadership
- Team motivation (leadership skill)
- Delegation
- Performance management
- Performance analysis
- Human resources
- Negotiation
- Strategic planning
- Communication skills
- Customer service
- Guest relations
- Complaint handling
- Guest services
- Customer relationship building
- Customer satisfaction surveys
- Upselling
- Food service inventory
- Food safety management
- Conflict resolution
- Analysis skills
- Microsoft Excel
- Microsoft Word
- POS
- Training delivery
- Seminar
- Executive management
- General management
- Mentoring
- Coaching
- Financial auditing
- Financial auditing
- Performance management
- Profit and loss analysis
- Executive management
- Succession planning
- Microsoft Word
- General management
- Accounting
- Cash flow management
- Cost control
Certification
- Driver's License
- CPR Certification
Languages
English
Timeline
General Manager
TownePlace Suites Charleston-West Ashley
03.2025 - Current
Assistant General Manager
Winter the Dolphin Beach Club
03.2021 - 03.2025
Assistant General Manager
Residence Inn, Concord Hospitality
07.2017 - 12.2020
Assistant General Manager
Fairfield Inn and Suites, Commonwealth Hotels LLC
08.2013 - 05.2017
Night Auditor
Baymont Inn and Suites
03.2010 - 05.2013
Night Auditor
Club Hotel
08.2005 - 02.2010
High School - undefined
Antioch High School
Associate of Science - Electronic Engineering
ITT Technical University