Calvin Shropshire
Chattanooga,Tn
Summary
Results-driven real estate leader with over 20 years of experience in sales, brokerage management, customer service, and agent development. Skilled in scaling real estate teams, optimizing production through system-based operations, and cultivating high-performance environments. Proficient in leveraging CRM platforms, digital marketing strategies, and performance coaching to consistently surpass growth targets. Seeking to apply expertise as a State Broker at eXp Realty to drive compliance, mentorship, and strategic growth in alignment with company values.
Overview
25
25
years of professional experience
Work History
Managing Broker
EXP Realty LLC
08.2021 - Current
- Led a team of 20+ agents across Tennessee and Georgia, overseeing compliance and transaction management.
- Designed and implemented strategic marketing campaigns that resulted in a 60% increase in sales volume.
- Mentored new and seasoned agents through production coaching, contract review, and negotiation support.
- Developed scalable systems and onboarding processes to support rapid team growth.
- Collaborated with internal departments (legal, tech, marketing) to ensure smooth operational execution.
Team Leader – The Premier Group
United Real Estate Experts
07.2018 - 07.2021
- Recruited and managed high-producing agents while leading performance accountability systems.
- Provided financial coaching, P&L analysis, and marketing support to agents across the team.
- Cultivated a learning-based culture, offering training programs and 1-on-1 agent development plans.
- Drove consistent double-digit growth in production year over year.
Team Leader / Realtor
Keller Williams Realty
05.2012 - 06.2018
- Recruited, coached, and supported agents in business development and personal growth.
- Led team meetings, accountability sessions, and new agent onboarding programs.
- Closed residential transactions representing both buyers and sellers with contract expertise.
Service Desk Analyst
Unum
04.2006 - 06.2014
- Delivered technical support and customer service across high-volume ticketing platforms.
- Provided first-call resolution on 98% of technical support issues.
- Documented, tracked, and resolved IT service desk requests and performed server monitoring and remote desktop support.
Customer Service Specialist
Unum
01.2006 - 01.2014
- Assisted with Integrated Absence Management calls – Benefits, Intake, and FMLA.
- Resolved complex issues with a strong focus on customer satisfaction and compliance.
Assistant Dining Room Manager / Bartender
O'Charley’s
01.2000 - 01.2010
- Assisted in FOH operations, staff scheduling, and inventory.
- Supported all restaurant positions and ensured guest satisfaction.
Customer Service Representative
Cigna
01.2003 - 01.2006
- Provided claims and benefits support to customers and employers.
- Researched and resolved policy inquiries and complaints of moderate complexity.
Technical Coach for DirecTV
Convergys
01.2001 - 01.2003
- Supported customer service reps and trained new hires in billing, sales, and package setup.
Education
Some College (No Degree) - Business IT
University of Phoenix
Chattanooga, TNSome College (No Degree) -
Chattanooga State Community College
Chattanooga, TNSome College (No Degree) -
Georgia Northwestern Technical College
Rock Spring, GASkills
- Agent Recruitment & Retention
- Brokerage Operations & Compliance
- CRM & Tech Stack Integration
- Sales Coaching & Productivity Growth
- Strategic Marketing & Lead Generation
- Real Estate Contracts & Transaction Oversight
- Team Leadership & Mentorship
- Performance Tracking & Accountability
- Technical Support & Customer Experience
- Training and coaching
- Compliance requirements
Affiliations
- National Association of Realtors (NAR)
- Greater Chattanooga REALTORS
- EXp Realty Leadership Circles (Mentorship & Recruiting Programs)
Tech Stack And Tools
- Follow Up Boss
- Skyslope
- Mojo Dialer
- Lofty
- Google Workspace
- AgentFire
- Listing-to-Leads
- Mailchimp
- Zapier
- Microsoft Office Suite
- Windows & Mac OS
Awards
- Top Producing Team Leader, United Real Estate Experts 2019 - 2020
- Leadership in Growth Award, EXP Realty, 2022 Nominee
Timeline
Managing Broker
EXP Realty LLC
08.2021 - Current
Team Leader – The Premier Group
United Real Estate Experts
07.2018 - 07.2021
Team Leader / Realtor
Keller Williams Realty
05.2012 - 06.2018
Service Desk Analyst
Unum
04.2006 - 06.2014
Customer Service Specialist
Unum
01.2006 - 01.2014
Customer Service Representative
Cigna
01.2003 - 01.2006
Technical Coach for DirecTV
Convergys
01.2001 - 01.2003
Assistant Dining Room Manager / Bartender
O'Charley’s
01.2000 - 01.2010
Some College (No Degree) -
Chattanooga State Community College
Some College (No Degree) -
Georgia Northwestern Technical College
Some College (No Degree) - Business IT
University of Phoenix
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