Cameron Dabbs
Oliver Springs
Summary
My objective is to make a meaningful contribution to your team by leveraging my skills and expertise to enhance the company's performance. I am deeply motivated to excel in a dynamic and prosperous work environment, aligning my aspirations for a successful career with the company's long-term growth and success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Activus Connect
01.2024 - Current
- Educated and assisted employees from over 50 companies with the benefits provided via FMLA, ADA, state leaves, and company provided options as well.
- Excellent communication skills, both verbal and written, shown with excellent survey and call audit scores.
- Time management by meeting required QA parameters.
- Provided accurate information to needed team members when it was requested, while also managing my own call flow.
- Helped employees register for benefits programs using online portals.
- Responded to employee inquiries regarding benefits and other HR topics.
Customer Service Advisor
Contractor in Charge
10.2023 - 04.2024
- Worked in a small 50 employee company, managing dispatching and logistics for over 50 companies.
- Kept up with all 50 company's needs, unique requirements, and special rules.
- Completing multiple levels of training independently while maintaining proper time management, excellent call times, and stellar customer service.
- Maintaining positive relations with clients and their employees. Learning several CRMs including Service Titan, Sera, Service Fusion, and GPS Insight.
Client Account Representative
The IT Support Center
09.2023 - 10.2023
- Acquired and maintained client relationships.
- Developed a well-rounded, professional relationship with C-suite executives.
- Developed material for new Trained new sales people for the sales floor.
- Managed business relations with clients
- Team management: Building a positive culture, corrective action if necessary, curated team building excersises.
Technical Support Representative II
Rheem Manufacturing Company
01.2023 - 08.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Customer Satisfaction: High customer satisfaction rating of 92% per customer feedback reports.
- Continuous Learning: Committed to staying up to date with the latest industry technologies and trends.
- Training improvements: Enhanced training program by giving constructive feedback for content, delivery, and effectiveness, resulting in a more impact learning experience.
Education
High School Diploma -
Oliver Springs High School
Oliver Springs, TN 05-2018
Skills
- Microsoft office and Google suite
- Time management
- Verbal and Written communication
- Training and Management
Certification
Google Information Technology Support May 2023
IBM Z/os Enterprise Computing Fundamentals May 2023
Timeline
Human Resources Assistant
Activus Connect
01.2024 - Current
Customer Service Advisor
Contractor in Charge
10.2023 - 04.2024
Client Account Representative
The IT Support Center
09.2023 - 10.2023
Technical Support Representative II
Rheem Manufacturing Company
01.2023 - 08.2023
High School Diploma -
Oliver Springs High School
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