Camille Shutt
Knoxville
Summary
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Reliable, adaptable and hard-working team player with the ability to manage multiple tasks with ease, while ensuring quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Covenant Health
02.2020 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Barista
Starbucks
03.2018 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Gateway Christian Schools
Memphis, TN04.2016
Skills
- Bookkeeping Support
- Family Medicine
- Payment Collection
- Office Administration
- System Updates
- Medical Insurance
- Insurance Information Collection
- Document Filing
- Patient Registration
- Sterilization Procedures
- Appointment Scheduling
- Multi-Line Telephone Systems
Certification
Certified Medical Assistant
Timeline
Patient Service Representative
Covenant Health
02.2020 - Current
Barista
Starbucks
03.2018 - 01.2020
High School Diploma -
Gateway Christian Schools
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