Bilingual customer service representative with exceptional skills in conflict resolution and active listening. Adept at cash handling and managing high-stress situations, ensuring enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Revco Solutions
Knoxville, TN
09.2022 - 03.2026
Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
Collaborated with team members to streamline workflows, improving response times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Engaged with consumers to negotiate and finalize effective payment arrangements.
Server
Aubreys
Powell, TN
06.2021 - 12.2021
Delivered exceptional customer service by promptly attending to guest needs and requests.
Collaborated with kitchen staff to ensure timely and accurate order delivery.
Maintained cleanliness and organization of dining area, enhancing guest experience.
Recommended menu items based on guest preferences, increasing upsell opportunities.
Cashier / Server
Amigo's Tequila
Knoxville, TN
07.2018 - 05.2021
Processed customer transactions efficiently
Maintained accurate cash drawer and balanced daily sales reports.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.