Summary
Overview
Work History
Education
Skills
Timeline
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Candace McClain-Pope

Nashville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

HCA Healthcare
11.2018 - 10.2023
  • Resolved customer complaints and escalated calls with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.


Manager

Starbucks
03.2010 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Ensure employees abide to companies policies and procedures.
  • Improved marketing to attract new customers and promote business.

Education

Early Childhood Education

Middle Tennessee State University
Murfreesboro, TN
08-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Call management

Timeline

Customer Service Representative

HCA Healthcare
11.2018 - 10.2023

Manager

Starbucks
03.2010 - 05.2017

Early Childhood Education

Middle Tennessee State University

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Candace McClain-Pope