Candace Meadows
Clarksville
Summary
Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and training, while implementing strategies that improved performance metrics. Recognized for cultivating strong relationships and driving operational efficiency, contributing to a positive workplace culture.
Overview
8
8
years of professional experience
Work History
Operations Manager
FedEx
12.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Server
Logans Roadhouse Grill
01.2018 - 02.2020
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to maximize service quality.
- Trained new servers on menu items and company standards for optimal performance.
- Implemented upselling techniques, contributing to increased revenue per table.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Creek Wood High School
Charlotte, TN05-2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
FedEx
12.2020 - Current
Server
Logans Roadhouse Grill
01.2018 - 02.2020
High School Diploma -
Creek Wood High School