Candace Nelson
Johnson City,TN
Summary
Dynamic professional with a proven track record at Forward, excelling in training delivery and task delegation. Expert in identifying and resolving billing discrepancies at Landair, enhancing system accuracy. Demonstrated ability to develop customized learning plans and foster teamwork, showcasing motivational techniques and feedback skills. Achieved rapid best practices dissemination, significantly improving training outcomes and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Floor Trainer
Forward
04.2022 - Current
- Contributed to drafting standard operating procedures.
- Used company training system for training administration, class set-up, participant completions, and transcripts.
- Collaborated with management to identify training needs and develop customized learning plans for each staff member.
- Identified and showcased repeatable best practices for rapid dissemination across field.
Billing Specialist
Landair
08.2020 - 04.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Customer Service Specialist
Forward
04.2015 - 08.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT08-2027
High School Diploma -
David Crockett High School
Jonesborough, TN05-2002
Skills
- Task delegation
- Training delivery
- Motivational techniques
- Feedback techniques
Timeline
Floor Trainer
Forward
04.2022 - Current
Billing Specialist
Landair
08.2020 - 04.2022
Customer Service Specialist
Forward
04.2015 - 08.2020
Bachelor of Arts - Elementary Education
Western Governors University
High School Diploma -
David Crockett High School
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